Nottinghamshire County Council selects rostrvm for the Authority’s Customer Service Centre

Nottinghamshire County Council selects rostrvm for the Authority’s Customer Service Centre

Woking (UK), June 2007 – Nottinghamshire County Council has selected the rostrvm Contact Centre application suite as the foundation of its new Customer Service Centre.

“A key aim of this project is to deploy a state-of-the-art technical solution to enable call handling to be efficiently distributed to advisors connected to the system”, commented Councillor Mick Storey, Deputy Leader, Nottinghamshire County Council. “The system is flexible and to a high degree ‘future-proofed’ in that the Contact Centre element is capable not only of providing service on the Ericsson voice network currently implemented by Nottinghamshire County Council, but can continue to be used with any strategic change in technology that might be proposed by the council over the next five years.”

Councillor Storey continued “The new applications give our staff access to both the customer contact and the underpinning databases, accessed through the CRM system and fully integrated with the Contact Centre system and software. The system also has provision for significant and substantial management information, to enable the Contact Centre to be efficiently and effectively managed and provide public and private information on service levels and KPI’s.”

The rostrvm application is being delivered by Logicalis, a leading provider of integrated ICT solutions, as a component of a 3-year supply contract. Logicalis will be responsible for the design, planned integration and ongoing management of the Council’s customer service centre telephony technology.

Editors’ Notes

About Logicalis

Logicalis is an international provider of integrated ICT solutions, delivering secure, converged computing and communications infrastructure and services.

We can provide the architecture, deployment, integration and management of networks and systems to deliver leading edge solutions that create value for our customers and meet their business needs now and into the future.

Logicalis is a trusted provider of multi-vendor solutions and services operating in the most complex and challenging business environments. Our relationships with the industry’s leading technology suppliers, combined with our business understanding enable you to invest with confidence.

The Logicalis Group is a division of Datatec Limited (DTC), a $3 billion multi-national Group listed on the AIM market of the LSE and the Johannesburg Stock Exchange. With international headquarters in the UK, the Logicalis Group has operations in the US, UK, Germany, and South America.

Logicalis UK has achieved independent triple certification for its integrated management system, information security and IT service management offerings: ISO 9001; ISO 27001 and ISO 20000 respectively.

For more information, visit www.uk.logicalis.com, or please contact:
Amy Mills
Fleishman-Hillard
+44 (0)207 306 9000
amy.mills {at} fleishmaneurope(.)com

Rostrvm Solutions

Rostrvm Solutions designs, manufactures and supports call centre software.
The rostrvm product suite is used in call centres of all sizes enhancing existing call centre technology investments and supporting new contact methods such as Voice over IP, email and SMS text messaging.

As a privately held company Rostrvm Solutions regards its independence as a major benefit to both customers and partners – it guarantees the openness of our technology and the objectiveness of our approach and advice.

For further information on Rostrvm Solutions, please contact:
Ken Reid
Rostrvm Solutions Limited
Tel: +44 (0) 1483 744500
Email: ken.reid {at} rostrvm(.)com
Web: www.rostrvm.com