HP Named a Leader in Software for “Appliance-based End User Experience Monitoring” of IT

HP Named a Leader in Software for “Appliance-based End User Experience Monitoring” of IT

HP today announced that industry analyst firm Forrester Research has named it a leader in software solutions for end-user experience monitoring of IT services and applications.(1)

Forrester considers end-user monitoring to be the only way IT knows that it is meeting user expectations in terms of availability, performance, usability and accuracy of business services and IT applications. HP Real User Monitor, the company’s appliance-based end user monitoring solution, is used as a measuring stick for IT initiatives such as business service management, application performance management, problem isolation, service-level management and more. Appliance-based end-user monitoring is a term to describe monitoring software that works on hardware appliances, such as computers and servers.

“HP Real User Monitor is a key component of HP’s business service management strategy that enables IT to deliver business outcomes,” wrote Jean-Pierre Garbani, vice president of research, Forrester Research, and author of the reports. “The product is an especially good fit for buyers that are looking for a global performance solution. It is aimed at providing a complement to application performance management across the enterprise.”

HP Real User Monitor, an integral component of the HP End User Management application, proactively monitors websites and application availability in real time from the end-user perspective to enable IT to correct issues before end users experience problems. HP Real User Monitor is an integral part of HP Business Availability Center Software, which enables customers to optimize the availability, performance and effectiveness of business services and applications.

“IT organizations are under increasing pressure to monitor the health of business services and applications from the point of view of the consumers of those services – the business, its customers and its partners,” said Ramin Sayar, senior director of products, Software, HP. “We are proud to be recognized by Forrester as a leading provider of end-user experience monitoring solution.”

More information about HP Business Availability Center and HP Real User Monitor is available at www.mercury.com/us/products/business-availability-center/end-user-management.

About HP

HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $97.1 billion for the four fiscal quarters ended April 30, 2007. More information about HP (NYSE: HPQ) is available at www.hp.com.

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(1) “The Forrester Wave: Appliance-Based End User Experience Monitoring, Q2 2007,” by Jean-Pierre Garbani, June 21, 2007; and “HP’s End User Experience Monitoring Solution Tightly Integrates with Mercury BAC, The Forrester Wave Vendor Summary, Q2 2007,” by Jean-Pierre Garbani, June 21, 2007.