Mercer Human Resource Consulting Awards IBM $58 Million Contract

Mercer Human Resource Consulting Awards IBM $58 Million Contract

Mercer Human Resource Consulting has awarded IBM a $58 million contract to manage its IT procurement systems as well as its desktop infrastructure and help desk support, primarily in the U.S. and the U.K. Under the five-year contract, IBM will deploy software that it relies on to manage its own procurement, help desk, and desktop services functions.

IBM will use its OrderNow! procurement software to build a special online catalog for Mercer that employees can use to order IT products, such as laptops, servers and software. OrderNow! will keep track of orders, facilitating the company’s goal of improving procurement processes and recognizing savings through a reduction in the number of so-called “one-off” orders. Similarly, IBM will build a customizable Web-based portal, using its HelpNow! software to assist Mercer users in solving IT problems quickly and cost-effectively. The IBM solution will support the needs of Mercer’s consulting workforce, providing them with 24×7 services that support the varied work practices within Mercer.

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