Fulfill Requirements for Expanded Role of the Service Catalog in ITIL v3

Fulfill Requirements for Expanded Role of the Service Catalog in ITIL v3

CA, Inc. (NYSE: CA) today announced a new release of Unicenter Service Catalog that helps enable IT managers to define and deliver IT services in business terms. Poor alignment between IT services and business objectives undermines total returns on technology investments, and contributes to end-user dissatisfaction and lost productivity. To avoid these problems, IT organizations need to communicate with business decision-makers in terms they can readily understand.

Unicenter Service Catalog r11.2 addresses this challenge by providing a centralized source of information for all services-ensuring that business users have an accurate, consistent view of all available IT services. By keeping IT informed about who is requesting and consuming resources-as well as the frequency with which they’re doing so-Unicenter Service Catalog r11.2 also aids in demand planning and allocation.

“A service catalog is one of the most important elements of Service Level Management, as it allows IT to act as a true service provider,” said Harry K. Butler, III, support center manager of military electronics leader EFW. “Unicenter Service Catalog enables us to streamline IT service delivery and keep resource allocation well-aligned with business needs by providing the business with a clearly defined ‘menu’ of available services and associated costs.”

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