AT&T Labs Certifies Cisco Unified Communications for Compatibility with AT&T’s Internet Protocol Toll-Free Service

AT&T Labs Certifies Cisco Unified Communications for Compatibility with AT&T’s Internet Protocol Toll-Free Service

AT&T Inc. (NYSE:T) has announced that Cisco® Unified Contact Center has been certified by AT&T Labs for compatibility and interoperability with AT&T’s recently announced Internet Protocol (IP) Toll-Free service. As a result, the industry-leading Cisco Unified Contact Center can now be used with AT&T’s IP Toll-Free service, which allows business customers to efficiently manage and intelligently route calls by using some of the most powerful features in the industry.

“AT&T IP Toll-Free service is a powerful addition to an end-to-end contact center solution that allows customers to utilize the reach and scalability of the AT&T network to complement their Cisco premise-based IP-enabled solution,” said Peggy Sexton, vice president, Business-VOIP, AT&T. “Since the launch of this service in April, we’ve seen increasing customer demand for this service.”

AT&T’s IP Toll-Free service has a robust set of toll-free features, including announcement options, routing management and reporting features. Through the convergence of enterprise voice and data networks, customers are able to bolster the efficiency and capabilities of toll-free services used in contact centers, conferencing, voice messaging and other critical toll-free applications. AT&T IP Toll-Free seamlessly interoperates with capabilities that current AT&T Toll- Free services customers realize today and provides a platform for smooth migration to a user’s IP Next-Generation Network (IP NGN) contact center.

“Businesses migrating their voice services to advanced IP networks can also count on our two companies to work to deliver fully-managed unified contact center solutions,” said Laurent Philonenko, vice president and general manager of Cisco’s Customer Contact business unit. “We are pleased to be working with AT&T business customers to help them lower costs and increase productivity by using managed services based on Cisco solutions.”

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