KPN Selects IBM as Lead System Integrator to Transform Its Billing, CRM and Business Intelligence

KPN Selects IBM as Lead System Integrator to Transform Its Billing, CRM and Business Intelligence

The Dutch telecom provider KPN has selected IBM (NYSE: IBM) as its lead System Integrator to transform its billing systems, establish a new Customer Relationship Management (CRM) solution, and transform its business intelligence over the next three years.

KPN provides Dutch consumers and consumer households with a range of fixed and mobile telephony, internet and TV services. In the highly competitive telecom market, KPN must constantly innovate its products and services as well as its business models. The impact of convergence, driven by technology developments like All-IP and Web 2.0, means that KPN needs to establish a flexible customer-centric IT infrastructure. As lead IT services provider, IBM will help KPN with this transformation for Billing, CRM and Business Intelligence.

Customer Centric Billing: For KPN’s current and next generation IP-based services, IBM will establish customer-centric end-to-end billing streets, covering mediation, billing, presentment, collections and revenue assurance. “Customer Centric Billing” must support all KPN’s customers for KPN and third party products or services, in any business model for batch and real-time transactions.

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