AMC Technology Announces Its AMC Telephony Connector for Cisco IPCC Express Has Achieved SAP® Certified Integration

AMC Technology Announces Its AMC Telephony Connector for Cisco IPCC Express Has Achieved SAP® Certified Integration

AMC Technology, L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that its AMC Telephony Connector for Cisco IPCC Express 5.1 has achieved “Certified for SAP NetWeaver®” status from SAP AG for the interaction center capabilities integrated with the SAP® Customer Relationship Management (SAP CRM) application.

To achieve Certified for SAP NetWeaver qualification, AMC Technology has demonstrated that its AMC Telephony Connector for Cisco IPCC Express integrates through the SAP Integrated Communication Interface (CA-ICI). The integration has taken place by using the telephony channel of this interface (certification scenario CA-ICI-CTI).

“Achieving this latest certification with SAP solutions demonstrates our continued dedication to our relationship with SAP and our customer base,” stated Anthony X. Uliano, President/CTO, AMC Technology. “Our partnership with Cisco has also been strong, and the Unified Contact Center Express platform is excellent.”

With the addition of achieving Certified for SAP NetWeaver status for the AMC Telephony Connector for Cisco IPCC Express, AMC provides full support for both of Cisco’s integration platforms, IPCC Express and IPCC Enterprise.

With this latest accomplishment, AMC has completed a total of 12 certifications with SAP solutions handled by the SAP Integration and Certification Center area over the years. AMC’s Connectors provide seamless integration across a variety of CTI platforms, giving customers strong choices for their CRM and call center integration needs.