Tesco Property Market goes live with NewVoiceMedia ContactWorld

Tesco Property Market goes live with NewVoiceMedia ContactWorld

London 28 August 2007: Tesco Property Market has gone live with a bespoke telephony solution based on ContactWorld, the hosted telephony platform from NewVoiceMedia. A recent business venture for the supermarket group, Tesco Property Market has the goal of allowing homeowners to sell their house for a fraction of the cost charged by estate agents.

The ContactWorld-based implementation provides an automated sales service where anyone who sees a property ‘for sale’ board can immediately call in to hear details such as asking price, number of rooms and so on.

Callers are prompted to enter the unique reference number on the agency board outside the property. A module in ContactWorld, developed specially for Tesco, then blends property details held on the database with keyword phrasing of a voice artist to provide a natural sounding, one minute description of the property.

ContactWorld is the latest generation of hosted telephony platform from NewVoiceMedia. The modular platform was designed from the ground up for “Individual Caller Treatment”, a way of processing each caller in a special way according to spending patterns or previous call history.

Jonathan Grant, NewVoiceMedia CEO, said: “In creating a customised solution for Tesco Property we are able to prove the quality of what we can do at NewVoiceMedia. We feel extremely proud Tesco has chosen NewVoiceMedia to develop a technology that will represent its brand and are confident that ContactWorld will help Tesco Property Market to revolutionise the property market.”

ENDS

Notes for Editors:
About Tesco Property Market (TPM):

The service, developed with industry experts and consumer groups, will provide Tesco customers with a trusted, impartial source of information about all aspects of property selling, buying and moving. The site contains expert content on each step of the home moving process provided by Which? and Lawpack.

Furthermore TPM will offer home buyers links to related third party services such as online conveyancing, Home Information Packs (HIPs) and essential community information about schools, transport and local government.

TPM advertises homes for sale from both estate agents and private sellers, and provides private sellers with online tools to make it easier for them to manage their own home sale.

Home sellers and buyers requiring assistance can call our customer support centre and get help with the website’s house selling and buying processes. The call centre handles both phone and email support and is open from 9am-8pm, 7 days a week.

TPM is committed to making viewings as simple and safe as possible for both buyer and seller. TPM has worked with the Suzy Lamplugh Trust, the UK’s leading authority on personal safety, to develop a set of guidelines which promote a common sense approach to safe viewings.

In order for buyers to view a private seller home, buyers and sellers are ID verified. Buyers are ID verified when they first wish to make contact with one of our sellers. Details such as forename, surname, address and date of birth are matched electronically against a number of independent government and private sector consumer databases. The service informs TPM if the information matches – TPM does not receive any other information on customers that they have not provided directly. The ID verification system is built into the website, so everyone is obliged to use it. In more traditional situations where people are manually taking down personal information, there is always the chance that steps will be missed, ID is not requested or awkward questions are avoided. On TPM everyone will be screened in the same way.

Communicating with buyers is secure too because a password protected message system means that sellers do not have to give out their private contact details to sellers until they are happy to do so. No personal email addresses, home or mobile phone numbers are displayed on the ‘For Sale’ board or the website.

About NewVoiceMedia
Hampshire-based NewVoiceMedia provides Hosted Contact Centre solutions that can be rapidly deployed to establish or enhance a contact centre. Proven to increase sales and provide an improved customer service, NewVoiceMedia’s real-time configurable solutions cut 60-70% out of the cost of a traditional contact centre.
NewVoiceMedia’s solutions have been deployed by a number of leading companies including Parcelforce, Threshers, Thomas Cook Airlines and the BBC.