Millions of mobile phone calls lost every month

According to Actix mobile networks lose as many as seven million calls every single month

London, 12 November 2007 – Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has revealed that major mobile networks – operating in mature markets like Europe – are losing millions of calls every month.

According to research conducted by Actix, some of the world’s biggest mobile networks are regularly losing millions of calls, with some networks ‘dropping’ as many as seven million calls a month. In less mature mobile networks, call failures can account for more than 1 call in every 30, meaning the average subscriber will lose a call at least once a week.

Other network issues such as echo, poor speech quality, reduced data rates, broken speech, lack of continuous coverage and low capacity all add to the quality of service issues, which operators must address in order to retain subscribers in an increasingly competitive mobile market.

About Actix

With new networks such as HSPA launching and operators trying to extract every last bit of value out of their existing networks, optimising their RF assets is a central priority for operators. UK-based Actix helps wireless carriers enhance revenue growth and improve operating margins by delivering intelligent, automated network optimisation and performance engineering systems. Actix solutions feature embedded wireless expertise, automating key processes and enabling very significant efficiencies in the deployment and operation of carriers’ networks. Over 5,000 engineers from more than 200 operators globally depend upon Actix software every day to improve their wireless operations. For more information, please see www.actix.com

Press contacts:

Nicola Garvin/Sarah Rhodes
AxiCom (for Actix)
Email: actix {at} axicom(.)com
Tel: +44 (0)20 8392 4050