Actix reveals that resource constrained network engineers only able to investigate three per cent of network issues every month

97 per cent of mobile network performance issues go unresolved

London, 14 November 2007 – Actix, the recognized global leader for systems that enhance mobile network customer experience while reducing the total cost of ownership, has uncovered that mobile operators investigate just three per cent of mobile network issues every month.

According to research conducted by Actix, network engineers in a typical tier one mobile operator manually handle around 4,000 network issues every single month – but only have time to fully investigate and solve around 150 (three per cent) of them. The lack of enterprise-wide Network Status Management systems is leaving network engineers struggling to prioritize tasks due to a lack of visibility into the performance of the whole radio network, Actix found.

One major mobile network stated that around one million category one faults are registered every single day, while smaller networks have revealed figures of around 600,000 a month.

About Actix

With new networks such as HSPA launching and operators trying to extract every last bit of value out of their existing networks, optimising their RF assets is a central priority for operators. UK-based Actix helps wireless carriers enhance revenue growth and improve operating margins by delivering intelligent, automated network optimisation and performance engineering systems. Actix solutions feature embedded wireless expertise, automating key processes and enabling very significant efficiencies in the deployment and operation of carriers’ networks. Over 5,000 engineers from more than 200 operators globally – including Verizon, O2, Cingular and T-Mobile – depend upon Actix software every day to improve their wireless operations. For more information, please see www.actix.com

Press contacts:

Nicola Garvin/Sarah Rhodes
AxiCom (for Actix)
Email: actix {at} axicom(.)com
Tel: +44 (0)20 8392 4050