IBM Self-Healing Software Tackles IT Complexity

IBM Self-Healing Software Tackles IT Complexity

Building on IBM’s initiative to help companies reduce the inherent complexity of IT environments, IBM today announced a series of “self-healing” software products that can automatically find and fix problems before they slow down an online business or cause a company to lose valuable customer information because IT systems freeze. The software marks the next wave of self-managing, autonomic technology from IBM by proactively healing technology problems.

The new IBM Tivoli software can pinpoint and then reach out to solve problems, such as repairing Internet logjams or bringing systems back online after a power outage. This sidesteps the time-consuming task of finding and fixing glitches that naturally occur in complicated, intertwined systems, allowing all kinds of businesses — from mid-sized retailers to multinational insurance companies — to safely and completely manage their online applications. Similar to how the body’s autonomic nervous system can heal a broken bone without conscious thought, IBM’s new self-healing software heads off slowdowns and service interruptions — before consumers move on to other web-based businesses in frustration, for example.

The task of troubleshooting system crashes and breakdowns can take teams of IT specialists hours or even days as they manually pore over error logs to trace problems, step-by-step, back to the point of failure. In fact, IT analyst firm Enterprise Management Associates estimates that determining the cause of a problem can take 50 to 80 percent of an IT staff’s time, while 15 to 20 percent of their time is spent repairing it.

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