Avaya GlobalConnect fortifies its commitment towards Customer Responsiveness

Felicitates the most Customer Responsive companies

New Delhi, February 11, 2008 – Establishing the standard for excellence in the rapidly expanding world of customers, Avaya GlobalConnect, one of India’s leading Intelligent Communications solutions provider announced the winners of the Avaya GlobalConnect and The Economic Times Customer Responsiveness Awards for the third time in India. The success of a company in today’s market scenario, where ‘customer is the king’ is determined by its excellence in service and support processes. Today, the cult of Customer Responsiveness is capturing the imagination of both global and Indian companies.

The Awards are presented to organizations that are the most trusted, the most committed and the most Customer Responsive. They are measured high on a stringent evaluation procedure drawn up by leading business intelligence and market research firms in the country.

Avaya GlobalConnect focuses on how customers could be provided with a single point of interface with the company concerned rather than go through multiple customer facing departments. The company that actually kick started the Customer Responsiveness movement in India, nurtured it, catalyzed it and took it forward as one of the key backers of the Awards. The organization, which has taken the entire idea of the Awards -from conceptualization to reality – has been working diligent to ensure that the Awards draw the best of India’s customer responsive companies.

Avaya Global Connect Customer Responsiveness Awards is a coveted award launched by M/s Avaya Global Connect Ltd. The award evaluates India’s topmost companies, and rewards the best company for their Customer Responsive policies and practices. Prof. M Janakiraman of IIM Lucknow conceptualized the award methodology, M/s AC Nielsen and M/s Ernst & Young are the research partners and process advisors respectively. The Avaya GlobalConnect Awards for Customer Responsiveness recognize the efforts of India’s leading companies as they undertake their challenging journeys in this realm.

This year saw Professor Rao, Dean of ISB as the Chief Guest for the evening. Commenting on the occasion, Professor Rao said, “Customer Responsiveness – With reference to both internal and external customers will be the differentiating factor for all organizations. The initiative and commitment of Avaya Global Connect towards this aspect is exemplary and I am glad to have been part of the event for this year”.

Over 160 leading Indian organizations across industries participated in the Awards this year. Winners were selected in 18 categories such as Airlines, Travel & Tourism, Automobiles, BPO, Consumer Electronics, Financial Services, IT Hardware, IT Software, Insurance, Logistics, Manufacturing, Healthcare and Education. Winners announced for 2007 in the category of Airlines Industry was Jet Airways. Maruti Suzuki won the award for automobile segment and NIIT for Educational Institutions. Various others companies like ICICI Bank, Taj Hotel & Resorts, Acer India, DHL and many more were rewarded for Customer Responsiveness in their respective area of operations.

“Avaya GlobalConnect is extremely proud to be associated with this pioneering initiative third year in a row. Customer Responsiveness is the need of the hour for every organization. Going with the theme of the Awards night, the participants treating customers as the king were the rightful winners” said Mr. Niru Mehta, Vice Chairman & Managing Director, Avaya GlobalConnect Ltd and Managing Director & Vice President, Avaya India.

About Avaya GlobalConnect

Avaya GlobalConnect is one of India’s leading Intelligent Communication Solutions provider. Its offerings range from converged voice, data and video networks to contact center solutions to unified messaging solutions, and customer services in order to provide best-in-class converged communications products and solutions. For more information about Avaya GlobalConnect, visit its Web site at www.avayaglobalconnect.com

For more information:

Anjali Kakkar Astha Rai

Avaya GlobalConnect 20:20 MEDIA

Tel: 0124 – 4093 332 Tel: 011 – 2693 3291

anjali.kakkar {at} avayaglobalconnect(.)com astha {at} 2020india(.)com