OnState Announces Mash-Up with Zimbra and Skype

Unified Messaging for Skype Integrates Email, Voicemail, Call Recordings, & Business Chat with Open-Source Collaboration Platform

OnState Communications, innovating new-generation contact center solutions, today announced OnState Unified Messaging for Skype. This single-platform Skype messaging solution integrates multiple business-communication modes such as: email; voicemail; business chat; and customer contact messaging and recording systems. Starting as low as $10/per month, the solution enables communications-enhanced business processes for small- and medium-sized businesses that use Skype.

“Today, business interactions happen via a multitude of modes – verbal and written, real-time and asynchronous,” said Pat Kelly, CEO of OnState. “By mashing-up Zimbra, Skype and OnState, we’ve taken the first step in melding these communication modes to create a unified messaging solution.” Skype is a leading provider of real-time, Internet-based conversations; Zimbra offers open-source, next-generation messaging and collaboration; and OnState’s contact management software ensures customer requests are delivered to the right resource at the right time.

Managed Communications

OnState Unified Messaging for Skype routes, manages, stores and archives a range of business communications to expedite business processes and drive improved customer-contact management. Features include:
Web 2.0 Ajax client
integrated Skype voicemail
dynamic call recording
online business chat logging
enterprise-class email and calendaring
push-mail for mobile devices
support for OutlookTM, Thunderbird and other mail clients
cross-mailbox search and compliance features

“With this latest offering, OnState advances its charter to deliver Web-based, enterprise-class, customer-contact management solutions at an industry-redefining price point,” noted Kelly.

OnState Unified Messaging for Skype is available now on the OnState web site and through select partners.

About OnState™ Communications

OnState gives small businesses a simple, low-cost, and scalable customer contact management solution. OnState Contact Center for Skype, a Skype for Business Extra, is the company’s flagship product. It integrates advanced call center tools into a single, partner-enabled and Web-embedded application. Visit: http://www.on-state.com.

About Zimbra

Zimbra, a Yahoo! company, is a leading provider of collaboration software for universities, businesses and service providers. Zimbra’s rich AJAX interface is available on or offline to dramatically improve the collaboration experience. Zimbra is available on-premise or on-demand through our extensive hosted partner program. Visit: http://www.zimbra.com.

All product and service names mentioned are the trademarks of their respective companies.

Contacts

OnState Public Relations
Jacquelyn Thrasivoulos, 508-881-3109
jthrasi {at} on-state(.)com; Skype jthrasi