Convergys Chosen as a Preferred Solutions Provider for U.S. Federal Government Agencies

Convergys Corporation (NYSE: CVG), a global leader in Relationship Management, announced today that the U.S. General Services Administration (GSA) has named it a preferred contact center solutions provider. This designation gives federal agencies access to Convergys’ entire Customer Management suite of solutions through the GSA’s two and a half billion dollar contract vehicle.

The GSA named Convergys a preferred provider because of its in-depth knowledge and experience of the customer care industry in the government sector.

“Government agencies are charged with providing quality customer service and value to their constituencies while controlling spending,” said Paul Colangelo, Convergys Vice President, Government Solutions. “Convergys Relationship Management solutions are designed to help agencies improve efficiency and service quality as well as create measurable value during every interaction with citizens while effectively managing the cost of service.“

Convergys helps governments accomplish citizen-centric missions through a wide range of technology, consulting, and customer management solutions. These solutions leverage private sector best practices in customer care and information management, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, automation tools, back office solutions, collections, and shared services.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

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(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Contacts

Convergys Corporation
Business and Financial Media — John Pratt
+1 513 723 3333 or john.pratt {at} convergys(.)com
or
Trade Media — Jeff Hazel
+1 513 723 7153 or jeff.hazel {at} convergys(.)com