French Retailer E.LECLERC Selects IBM’s Self Checkout

French Retailer E.LECLERC Selects IBM’s Self Checkout

French retail group E.LECLERC has successfully implemented IBM Self-Checkout solutions in its big-box stores in Cannet and Montbéliard to improve in-store traffic flows, speed checkout and increase customer service and loyalty, IBM announced today.

E.LECLERC installed the IBM systems last year and now is seeing 12 percent of customers in Cannet and 18 percent in Montbéliard going through the new self-checkout lanes. Checkout personnel are on hand to answer any questions, and the systems are designed to speed checkout whether a cart is full or not.

The E.LECLERC Cannet store is the group’s 3rd biggest in the PACA region in the south of France, with sales of almost $100 million. Customer numbers in this downtown neighborhood store are very high, with some shoppers even coming twice a day. As a result, 10 years after opening, the 25 checkouts were struggling to cope with the ever-increasing numbers of consumers.

Read the complete Press Release