Avaya GlobalConnect brings new Unified Communications Client for Advanced Desktop Communications

Avaya one-X™ Communicator delivers rich presence, multi-protocol voice and video

New Delhi, April 15, 2008 – Avaya GlobalConnect, one of India’s leading Intelligent Communications solutions provider, today announced the launch of Avaya one-X™ Communicator, a new flagship, unified communications client application that gives users access to a broad range of the most commonly used communications tools from a single interface.

Avaya one-X Communicator which will be available in May, provides full telephony features, desktop video, visual voicemail, rich presence, email and instant messaging, conference bridge integration, directories and contact history. From a single application, a simple click can launch virtually any form of communication, including applications from different vendors and protocols. The new, easy-to-use interface is designed to maximize convenience and employee productivity. Avaya one-X Communicator supports both H.323 and SIP communications protocols, enabling employees of businesses with mixed communications environments to participate in the same voice and video call or session and conveniently move from one to the other. The multi-protocol support also allows companies to evolve to SIP at their own pace.

“Enterprises both big and small, and across verticals in India have begun to realize that it is critical today to bring the entire enterprise closer to the customer instead of leaving it to a few sales or senior team members. “Democratization” of communication with the ubiquitous mobile phone has had a resounding impact on India. Democratization of Unified Communications in your enterprise would help you in creating differentiators and compete globally. Avaya Unified Communication helps you democratize the best of communication and offer consistent connectivity. The Avaya one-X Communicator offers a highly user-friendly, powerful solution for businesses and employees,” said Vivek Porwal, BU Head – Unified Communications, Avaya GlobalConnect. “A single desktop application brings the workforce together and allows users to make more accurate, effective choices for how they communicate at any given time. Enterprises in India will experience manifold growth with the adoption of applications like these.”

The Avaya one-X Communicator continues Avaya’s tradition of making video conferencing as practical and as easy as a phone call, enabling embedded desktop video to be treated with features such as transfer, forward, conference, hold and call coverage. The application drives video through Avaya Communication Manager to help preserve bandwidth and provide class of service control. Avaya Strategic AlliancePartner and DevConnect member, Polycom, provides the video processing technology that powers one-X Communicator’s point-to-point video communication. With the addition of Polycom’s multi-point conferencing unit, one-X Communicator can support several participants in the same video conferencing session.

Additional features in one-X Communicator include visual multimedia audio conferencing, which enables workers to see who’s joined an Avaya Meeting Exchange™ conference call and who is speaking, providing important context to a discussion. Moderators can identify noisy lines or music on hold, and mute or drop the line from the call. Visual voice mail enables employees to see and manage voice messages based on a user’s priorities. Employees can also initiate an instant messaging session or launch an email from the one-X Communicator interface.

Avaya one-X Communicator joins the one-X suite of clients, including Avaya one-X Portal, a browser-based Unified Communications client that provides access to telephony, visual voice mail, audio conferencing, and now adds rich presence. Users can access one-X Portal using Microsoft Internet Explorer, Firefox, or Safari on PCs running Windows, Linux, or Apple operating systems. The web-based capability of one-X Portal offers IT departments an alterative solution for deployment and business continuity purposes for different types of users.

About Avaya GlobalConnect

Avaya GlobalConnect is one of India’s leading Intelligent Communication Solutions provider. Its offerings range from converged Voice & IP Telephony, Data Networks and video conferencing solutions to contact center solutions to Unified messaging solutions along with customer services in order to provide best-in-class converged communications products and solutions. For more information about Avaya GlobalConnect, visit its Web site at www.avayaglobalconnect.com