Qwest Wins Seven Awards, Including “Best Overall Carrier Performance” from Nemertes Research

Qwest Communications International Inc. (NYSE: Q) announced today that it received seven PilotHouse Awards from Nemertes Research Group, including “Best Overall Carrier Performance” in the industry, an award ranking the overall customer experience for business customers.

Qwest also received top honors for MPLS and Ethernet customer service in the following categories:
Best Customer Service
Best Network Performance & Reliability
Best Value
Best Overall Carrier Performance
Favorite Provider
MPLS: Best Customer Service
Ethernet: Best Customer Service

The PilotHouse Awards rank service providers based on business customer ratings from more than 600 telecom decision-makers.

“Qwest has set the standard for customer service across the board,” says Robin Gareiss, executive vice president and senior founding partner of Nemertes. “Despite Qwest’s large size, business customers say it has the attitude of a small, friendly company, and customers have taken notice of Qwest’s focus on not only customer service, but also on network performance.”

“The results of this customer-driven survey demonstrate Qwest’s continued focus on customer service and network performance for enterprise businesses nationwide,” said Tom Richards, Qwest executive vice president of Business Markets Group. “The entire Qwest team is proud of the PilotHouse Awards from Nemertes, and we are honored to have our customers rank us so positively.”

The objective of the Nemertes Advanced Communications Services research project is to ascertain how well service providers are performing in the eyes of their U.S.-based local and international business customers. Nemertes asked participants to rate their primary and secondary carriers, as well as their MPLS and Ethernet providers.

About Nemertes Research

Nemertes Research is a research advisory firm that specializes in assessing the business value of emerging technologies. You can learn more about Nemertes Research at our Web site www.nemertes.com.

About Qwest

Qwest offers a powerful combination of award-winning broadband, video and voice solutions for residential customers, businesses and government agencies. Customers coast to coast turn to Qwest’s industry-leading national fiber optic network to meet their evolving communications and entertainment needs. Qwest employees are the driving force behind the company’s nationally recognized Spirit of Service. Qwest is a participant in Networx, the largest communications services contract in the world, to provide innovative voice, data and video services, and is recognized as a leader in the network services market by a leading technology industry analyst firm. For more information on Qwest, please visit www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.

Copyright © 2008 Qwest. All Rights Reserved. The marks that comprise the Qwest logo are registered trademarks of Qwest Communications International Inc. in the U.S. and certain other countries.

Contacts

Qwest Communications International Inc.
Carolyn Tyler, 303-896-8092
carolyn.tyler {at} qwest(.)com