Qwest Hosted Contact Center Solutions Put Cirro Energy Customers in Control

Qwest Communications International Inc. (NYSE: Q) today announced an exclusive 3-year agreement with Cirro Energy® to provide Qwest® Contact Center Solutions, giving Cirro Energy customers the ability to manage their accounts using self-service options. Dallas-based Cirro Energy is a leading independent retail electric provider that delivers superior customer service and substantial savings to business and residential customers throughout Texas.

With Qwest Hosted Contact Center solutions, Cirro Energy customers have access to Smart PaySM, a telephone account management system that allows them to make automated telephone payments at no charge without waiting on the phone for a live representative. The self-service tool accelerates response times for those who need additional assistance and allows Cirro Energy customers to better manage their accounts any time.

“Cirro Energy believes that you attract and retain customers by delivering the services customers want, when and how they want them,” said Tim Bell, Executive Vice President of Cirro Energy. “That means offering self-service solutions that put customers in control.”

Cirro Energy has implemented a suite of Qwest Contact Center Solutions including interactive voice response, intelligent call routing, multi-channel call distribution, network-to-desktop computer telephony integration and consolidated reporting.

“Qwest’s Contact Center Solutions help attract a growing number of consumers who prefer to manage their own accounts and make it easy to do business with providers like Cirro Energy,” said Tom Richards, executive vice president, Qwest Business Markets Group.

About Qwest

Qwest offers a powerful combination of award-winning broadband, video and voice solutions for residential customers, businesses and government agencies. Customers coast to coast turn to Qwest’s industry-leading national fiber optic network to meet their evolving communications and entertainment needs. Qwest employees are the driving force behind the company’s nationally recognized Spirit of Service. Qwest is a participant in Networx, the largest communications services contract in the world, to provide innovative voice, data and video services, and is recognized as a leader in the network services market by a leading technology industry analyst firm. For more information on Qwest, please visit www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.

The Qwest logo is a registered trademark of Qwest Communications International Inc. in the U.S. and certain other countries.

Contacts

Qwest Communications International Inc.
Melissa Reffel, 303-965-3424
melissa.reffel {at} qwest(.)com
or
Investor Contact
Rahn Porter, 800-567-7296
IR {at} qwest(.)com