HP and America Online Broaden Relationship Through Three-year Technology Services

HP and America Online Broaden Relationship Through Three-year Technology Services

HP today announced that America Online, Inc. has selected HP in a competitive bid to be its provider of integrated support services for the company’s server and storage technology.

As part of a three-year agreement, HP will provide maintenance and support services for equipment from HP and other vendors in AOL data centers across multiple U.S. locations.

Building on the companies’ more than 10–year relationship, AOL is expanding its existing one-year services contract with HP to include support of its multi-vendor environment over three years. HP offered a flexible pricing structure that would allow AOL to adapt its support services with changing needs, predict the impact on its overall support costs, and continue to more effectively and efficiently manage server support costs.

AOL also preferred to have a single point of contact for the support services of the majority of its servers in its multi-vendor environment so it could achieve better alignment between IT service levels and business needs, driving efficiency and reducing AOL’s costs. As an online services company, AOL prides itself on 24×7 “up-time” and HP’s consistent delivery and proven track record was critical to AOL’s decision.

HP’s integrated support services are part of AOL’s ongoing efforts to improve business agility and enable it to standardize, rationalize and simplify the management of its technology environment, a critical step to capitalizing on change.

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