Oracle and Nokia team up to deliver improved customer service through integrated mobility applications

Oracle and Nokia team up to deliver improved customer service through

Oracle and Nokia today announced the launch of Oracle® Sales for Handhelds and Oracle Mobile Field Service applications on Nokia Series 80 devices, including the Nokia 9300 and 9300i Smartphones and the Nokia 9500 Communicator. The new solutions will enable mobile workers to use one device to access all critical business applications, as well as voice communications, while out of the office. The two companies also announced the availability of the Oracle Database Lite 10g Release 2 for the Symbian operating system.

As global organisations ramp up implementations of remote access and mobility technology, industry experts have predicted that the number of mobile workers will increase from more than 650 million worldwide in 2004 to over 850 million in 2009, representing more than a quarter of the global workforce. With employees spending an increasing amount of time away from the office, the importance of having secure access to accurate information while on the move is paramount in optimising business opportunity and staff productivity.

“Instant access to accurate customer data at the right time is an absolute necessity in today’s competitive business environment,” said Mark Baker, CRM marketing director, Oracle Europe, Middle East and Africa. “The new solutions from Oracle and Nokia deliver real-time data enabling field representatives to better manage customer interactions and respond to customer service requests efficiently.”

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