ForeSee Results Selected to Measure Online Customer Satisfaction for the Federal Government

ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it has been selected as the vendor of choice for online customer satisfaction management and measurement for the federal government through 2012.

ForeSee Results uses the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to help federal websites increase the value of the online channel by identifying which improvements and enhancements will have the greatest return on investment. ForeSee Results has been measuring and reporting on citizen satisfaction with various federal departments and agencies since 2002 and currently works with more than 200 federal websites.

“Of the several proposals that were submitted in response to our RFP, ForeSee Results clearly had the best technical approach, analytical methodology, benchmarking and best value for federal government websites,” said Ron Oberbillig, Chief Operating Officer of the Federal Consulting Group, a franchise of the Department of the Treasury that acts as an executive agent for the ACSI. “Since we hold a generic clearance from the Office of Management and Budget (OMB) for ACSI website surveys, this contract means that federal agencies can work with ForeSee Results without having to get a separate clearance. It just makes everything that much easier for agencies who want to track and improve online customer satisfaction.”

“We’re thrilled to continue our work with the federal government,” said Errol Hau, senior director of government markets at ForeSee Results. “We’ve seen so much change and growth in e-government initiatives over the past six years that it will be gratifying to stay the course and help agencies identify opportunities for continued improvement.”

“OMB’s focus on citizen satisfaction as a suitable outcome measure along with nearly two decades of executive orders and congressional mandates has shown that the federal government has a huge commitment to satisfying citizens online that goes beyond the efforts of any one administration,” added ForeSee Results President and CEO Larry Freed. “We’ll start to see huge savings of tax dollars as federal websites get better and more and more citizens choose to interact with the government online instead of through more costly channels.”

ABOUT FORESEE RESULTS

As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help public and private sector organizations increase loyalty, recommendations and website value. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results identifies improvements to websites and other online initiatives that drive customer satisfaction. With over 28 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with clients across the public and private sectors.

ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.

ABOUT THE FEDERAL CONSULTING GROUP

The Federal Consulting Group, a franchise of the Department of the Treasury, serves as the executive agent in the government for the American Customer Satisfaction Index (ACSI) and holds a generic clearance from the Office of Management and Budget that enables agencies to use the ACSI without having to obtain a separate clearance under the Paperwork Reduction Act to conduct website customer satisfaction surveys. Agencies can participate in the ACSI and access ForeSee Results through an interagency agreement with the Federal Consulting Group.
For More Information
1.800.621.2850

www.ForeSeeResults.com

Contacts

ForeSee Results
Sarah Allen-Short, 301-518-2960
Sarah.Allen-Short {at} ForeSeeResults(.)com