Convergys Thought Leadership Speaker Series: Companies Want More from Customer Service Outsourcing Than Reduced Costs. Now What?

At a two-day Financial Times Global Outsourcing and Offshoring Conference in London this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on what’s ahead for customer service outsourcing.

Speaking on “The Future of Customer Service Outsourcing,” Sukant Srivastava, Convergys Managing Director and Country Leader for India, explains how customer service outsourcing has matured to be not only a tactic to reduce costs, but also a strategic tool to transform performance, improve customer interactions, and drive growth.

Questions addressed by the Convergys presentation include:
What factors will drive demand for customer service outsourcing?
What role will technology play in transforming performance and driving growth?
What are the future implications for in-house customer service operations and outsourced customer service providers?

To view a copy of the presentation, please visit: http://www.convergys.com/company/news-events/events-webinars.php

To learn more about the Convergys speaker program and the availability of Convergys speakers and their topics, contact the speaker program director, Jeff Hazel at +1 513 723 7153 or jeff.hazel {at} convergys(.)com.

To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html.

ABOUT CONVERGYS

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Contacts

Convergys Corporation
Business and Financial Media — John Pratt
+1 513 723 3333 or john.pratt {at} convergys(.)com
or
Trade Media — Jeff Hazel
+1 513 723 7153 or jeff.hazel {at} convergys(.)com