Interlink Software Announces BSM 2.0™ at the Gartner IT Infrastructure, Operations and Management Summit

GARTNER IT Infrastructure, Operations and Management Summit 2008

Interlink Software today announced the release of its BSM 2.0™ platform, a major step forward in the evolution of Business Service Management.

BSM 2.0™ encompasses a number of technical innovations that focus on improving the accuracy of service level agreement (SLA) tracking and on reducing the cost of maintaining service models. These two areas, accuracy and cost, have posed the biggest challenges to organizations in their efforts to implement first-generation BSM solutions. Early BSM offerings represented business services using relatively static, hierarchical models. If service level agreements were incorporated at all, they usually focused on simplistic measures of availability.

Interlink Software’s next-generation BSM solution is designed to allow companies to measure IT service in real-world terms, the terms most relevant to business users. The BSM 2.0™ approach to SLA monitoring and measurement takes real-world SLAs as inputs to service models, and is able to track and report on any number of aspects of IT service such as financial impact or end-user experience. Navigating through these service aspects is easy and intuitive with Interlink Software’s new Service Compass™ dashboard component.

Building and maintaining the service models at the heart of BSM solutions can be labor-intensive and expensive. BSM 2.0™, featuring a patent-pending, dynamic impact calculation engine (ICE), brings a new level of automation to this process. It moves away from static, hierarchical service models to a subscription-based approach that is more flexible and easier to maintain.

As part of the launch of BSM 2.0™, Interlink Software is waiving the software license cost for the first 100 companies to purchase an introductory package. For a limited time, the price of the BSM 2.0™ introductory package is just $88,400 excluding taxes — the cost of annual maintenance only. For further information, contact Interlink Software’s sales department at 708-301-9170 in the USA, +44-161-486-3200 in Europe or by email at sales {at} interlinksoftware(.)com.

About the Gartner IT Infrastructure, Operations and Management Summit

Gartner IT Infrastructure, Operations and Management Summit 2008 is the most focused event of its kind designed to help IT organizations prepare not only for today’s continuing demands, but also tomorrow’s emerging requirements. The Gartner IT Infrastructure, Operations and Management Summit offers guidance in terms of operational best practices, examines the impact of pervasive virtualization and looks at how to strategize for and manage technologies that are beginning to find their way into the IT infrastructure. Additional information is available at www.gartner.com/us/iom.

About Interlink Software

Founded in 1996, Interlink Software is an independent, privately-owned software company focused entirely on helping our customers achieve Business Service Management. Today, we are the Enterprise Service Dashboard platform of choice for some of the largest IT organizations in the world. For more information, visit www.interlinksoftware.com.

Contacts

Interlink Software
Andrew Johnson, Office: 212-300-4757
Cell: 407-925-7445
andrew.johnson {at} interlinksoftware(.)com