IQPC and Service Management IQ announced the final schedule and speaker lineup for the 4th Warranty Management Summit, taking place September 15-17, 2008 at the Renaissance Hotel in Atlanta, GA.

The 4th Warranty Management Summit focuses on translating cross-functional support initiatives into measurable results: reduced warranty spend, customer retention, and increased efficiencies in warranty analysis and management. The event attracts cross-industry Warranty, Customer Service, and Quality professionals looking to reduce costs through the implementation or optimization of post-sale offerings and warranty.

Event topics include the following:
Warranty’s impact on Total Customer Experience and the financial bottom line
Proactive measures to preventing losses from Warranty Fraud
Advanced statistical methods for warranty analysis
Increasing revenue through Extended Warranties and post-warranty Service Contracts
Cross-team collaboration to minimize No Trouble Found issues

“The conference far exceeded my expectations,” states the Manager of Supplier Warranty Administration from a Fortune 500 manufacturing company, of last year’s event. “IQPC is a well kept secret when it comes to warranty administration. I would recommend [them] to anyone who is serious about getting better at warranty administration.”

The three day event offers best practices from a new speaker faculty, 8 content rich workshops, and case studies of successful warranty savings from leading companies. This year’s diverse speaker faculty includes:
Mike Kubiak, Director of Quality, VIKING RANGE
Mike Ehlers, Vice President for Service Operations, SONY ELECTRONICS
Robin Hensley, Vice President for Entry Storage, HEWLETT-PACKARD
Teddy Bekele, Manager of Custom Solutions, INGERSOLL RAND
Renee Stephens, Director, Global and GMNA Quality Data Analysis, GENERAL MOTORS
William Eliason, Global Warranty Finance Manager, SUN MICROSYSTEMS

Other participating companies include NOKIA, LG ELECTRONICS MOBILITY USA, CATERPILLAR INC, GE CONSUMER & INDUSTRIAL, FORD MOTORS, and more.

For more information, contact:

Guy Clayton, Guy.Clayton {at} iqpc(.)com

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Shanghai, Singapore, Stockholm, Sydney, and Toronto.
Contacts

IQPC
Kim Vigilia, 212-885-2753
kim.vigilia {at} iqpc(.)com