Nuance to Help Indian Banks to Create Stronger Security Measures with Authentication Solutions in Call Centers

Workshop for the Banking Industry on Voice Biometrics: Meeting the security challenge without compromising the customer experience

Nuance Communications, Inc. (NASDAQ: NUAN), the world’s leading supplier of speech and imaging solutions, today showcased the company’s continued emphasis on caller authentication solutions at the Speech Recognition and Voice Biometrics Workshop for the Indian banking industry in Bangalore. . The workshop was conducted in conjunction with Lattice Bridge, Nuance’s local speech solutions partner. With customer concern about identity fraud on the rise, both in India and across the globe, the workshop highlighted the importance and need for higher levels of security for caller identification and verification for telephone based transactions. As well, the event underlined the significant benefits of Voice Biometrics over other caller verification processes. Nuance solutions support a broad range of authentication options for Call Center interactions whether through automated systems or live agents.

The workshop demonstrated how, with just a telephone and the human voice, Voice Biometrics takes security to a higher level – without negatively impacting on the customer service experience. Today, most high-risk transactions for banks are handled by agents. However most agent authentication is vulnerable and single factor IVR authentication is weak. With Voice Biometrics enterprises can now offer their customers better security without sacrificing caller convenience.

“Enterprises are looking for leadership in the design and implementation of caller authentication solutions, including voice biometrics, for their call centers,” said Charles Buffum, VP Caller Authentication Solutions at the workshop. “The opportunity is real – research has shown that consumers around the world feel that voice verification is a secure form of identity verification for phone access to customer service data. Nuance’s commitment to assembling the technologies, products and services necessary to deliver that leadership to the marketplace is extremely compelling.”

Weak security practices can be strengthened by Voice biometrics because the technology:

•Embodies an additional factor (something you are)

•Can’t be lost or stolen

•Does not require private information

•Can be combined with other technologies for multi-factor authentication

•Can be strengthened with use of random phrasing to counter impersonation and voice recording

Nuance’s caller authentication solutions also offer enterprises a significantly easier authentication procedure that drives down the need for costly Call Center agent-driven authentications. Callers will experience a shorter and more consistent authentication processes, as well as better protection for their personal data through the enhanced security. The solutions can capture and store a customer’s identifying biometric data, from their speech patterns alone; so the customer does not need to be physically present to securely authenticate his or her identity. Enterprises can use the technology to perform secure customer authentication for many business purposes including protecting financial transactions, limiting access to marquee personal data, complying with regulatory guidance, and managing risk in any situation where secure customer authentication is required.

Nuance’s portfolio of authentication solutions for the Call Center has been expanded beyond its popular speaker verification solutions and toward configurable multi-factor systems that can handle a mix of inputs from CLI, DTMF, speech, and voice biometric samples. This has come at the request of the numerous customers looking to enhance their authentication capabilities leveraging Nuance’s capabilities. Nuance’s legacy and expertise in voice authentication has garnered the attention of companies around the world. There are approximately 300 customers currently using Nuance as their partner for secure voice interactions. Today, Nuance holds 17 patents for its innovation in the area of voice biometric technologies and a general portfolio of nearly 1,000 patents and patent applications.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit: www.nuance.com .

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The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation.

Contact: India Tanay Gogoi/Rajbir Sidhu Rediffusion DY&R. Tel: 9971179400/9953755152Email: tanay_gogoi {at} ind.dyr(.)com/rajbir_sidhu {at} ind.dyr(.)com International Vanessa Richter Nuance Communications International Tel: +32-9-239 80 31 Email: vanessa.richter {at} nuance(.)com