Avaya develops Voice Resume solution

FOR IMMEDIATE RELEASE: Wednesday, August 13, 2008

New Delhi – Avaya GlobalConnect, one of India’s leading business communications solutions provider has developed the Voice Resume solution, an integrated recruitment management solution customized to the ITeS industry. The innovative solution facilitates quality large-scale hiring while reducing costs and physical traveling for interviews.

The business process outsourcing (BPO) industry in the country which is expected to employ around one million people by 2008 is facing the challenge of finding quality human resources given the current attrition rate of around 50 percent. Analysts say attrition rates vary by 20%-40% in some firms, while the top ones averages at least 15%. On the other hand, US recession has led to a boost in the domestic BPO market and organizations are looking at hiring even more to match up to the demand. The candidate pool is huge but skilled resources are too limited to meet the demand. The key requisite for a BPO agent is verbal communication skill and 50% candidates are rejected basis this in a typical BPO set-up. The process of identifying, short listing, interviewing and selecting candidates is time consuming, hence large HR staff for coordinating, scheduling interviews & evaluating applicants is required.

To address this dire need of the ITeS industry, Avaya GlobalConnect developed the Voice Resume solution. When candidates apply to a company, a mail is sent asking them to call up a certain number. Then, with the help of an interactive voice response platform, the candidate is asked questions and the interview is concluded after asking the candidate to read a passage provided. The results are immediately forwarded to the HR team, which can assess the quality of interaction around communication ability, accent, mother tongue influence etc. and take further action such as schedule next level interview, reject the candidate from a web portal application Further, once the candidate passes through the voice resume stage, companies can leverage video conferencing and telephony solutions from Avaya for the final selection of the candidate thereby further reducing costs and the need for travel.

Voice Resume not only simplifies and automates the recruitment process but delivers superior green benefits like reducing the number of candidates traveling to an office location by more than 50%, reducing the interviewers need to travel, enabling lower fuel consumption and eliminating the need for paper resumes.

“Our aim is to understand the customer pain points and then develop solutions which address our customers’ needs. This Avaya solution will enable companies to significantly save costs for both the company and the candidate. The solution has generated interest and is already seeing traction in the ITeS sector,” said Ritesh Jayswal, Director – Industry Solutions, Avaya GlobalConnect.

Other key features of Voice Resume include screening of candidates more efficiently thereby reducing their pre-recruitment processes, effective recruitment from multi-location and multi-language, increasing the pool-size of talent. It enables remote access to recording for HR personnel from home/after office hours. It is extremely useful for recruitment events like job fairs since volumes are high.

About Avaya GlobalConnect

Avaya Global Connect is one of India’s leading business communications solutions provider. Its offerings range from converged voice, data and video networks to contact center solutions to unified messaging solutions, and customer services in order to provide best-in-class converged communications products and solutions. For more information about Avaya GlobalConnect, visit its Web site at www.avayaglobalconnect.com

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Anjali Kakkar

Avaya GlobalConnect

Tel: 0124 – 4093332

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Mitali Darbari

20:20 MEDIA

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