HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame

HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame

HP has received two STAR Awards for Best Practices from the Service & Support Professionals Association (SSPA) and was consequently inducted into the SSPA Hall of Fame for winning its fifth award. The STAR Awards are the only service and support industry award from a professional association dedicated to serving industry professionals. The SSPA awarded HP consumer service and support with the “Self-Service” and “Growing the Business” awards. The awards highlight HP’s outstanding customer support and service through HP Total Care, HP’s consumer service and support program. HP Total Care also was recently recognized by J.D. Power and Associates for consistently providing “An Outstanding Customer Service Experience.”(1)

HP won the Self-Service award as its best practice resulted in the most improvement in customer self-service use, success rates and other areas such as case/call reduction and customer satisfaction. The Growing the Business award was presented to HP for using best practices in meeting customer needs for additional services, defining new product features and strengthening customer relationships.

The Hall of Fame induction – a lifetime achievement that has been reached by only 10 companies in the association’s history – is a special recognition for companies that have won five SSPA STAR Awards since the program’s inception in 1989. In 2005, HP won in the category of Leveraging Customer Feedback. HP won the WebSTAR and High Call Volume categories in 2004, becoming the first company to win twice in one year. In 2001, HP won in the Sustained Performance category.

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