Symantec Enterprise Support Wins Prestigious SSPA STAR Award for Best Practices

Symantec Enterprise Support Wins Prestigious SSPA STAR Award for Best Practices

Symantec Corp. (NASDAQ: SYMC) today announced that Symantec Enterprise Support has won a STAR award from the Service & Support Professionals Association (SSPA) for Best Practices in Leveraging Customer Feedback. This STAR award goes to the company that demonstrates the best use of customer feedback throughout the support and product development processes. Key performance metrics include capturing and communicating customer feedback throughout the organization, efficient escalation processes, and customer advocacy.

The award recognizes Symantec’s global support and delivery team for its standardized approach to capturing customer feedback, analyzing the responses, and using the comments to drive change through the support organization. Since its inception, the program has resulted in increased customer satisfaction and improved employee effectiveness.

“Customer perception drives behaviors; it is the DNA of Symantec Enterprise Support,” said Michael Wentz, vice president of Enterprise Support, Symantec. “Leveraging valuable customer feedback, Symantec continuously innovates its support delivery options, using technology and other programs, to exceed expectations and foster an ongoing, trusted relationship with customers.”

Read the complete Press Release