Convergys Extends Leadership in India; Plans to Hire 2,500 New Agents

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it plans to significantly increase the number of contact center agents it employs in India based on client needs for an additional 2,500 people by the end of the year. The increase is evidence of the continued growth and success Convergys in India enjoys, as measured by customer satisfaction and continued service innovation and leadership.

“Today, more than ever, companies are turning to Convergys in India to provide their customers with an outstanding customer experience, excellent performance, and unmatched quality that consistently meets and exceeds their expectations,” said Sukant Srivastava, Managing Director and Country Manager for Convergys’ Customer Management business in India. “Based upon feedback from our clients, the dedication and hard work of Convergys’ customer service agents has paid off in delivering value, which in turn has lead to growth and expanded job opportunities for our current and prospective employees in India.”

Convergys offers employees comprehensive training, competitive wages, fast track growth, and a warm, engaging work culture that is conducive to professional and personal growth. In addition, new employees can take advantage of transportation to and from work, tuition reimbursement, and a competitive benefits package that includes medical insurance.

Convergys employees benefit from the distinct opportunity to service customers of the leading global brands across the telecommunications, financial, and automotive sectors, and thus gain an unparalleled breadth of experience as they build their careers in the booming BPO sector.

Convergys currently operates from major facilities in cities across India including New Delhi, Hyderabad, Mumbai, Pune, and Bangalore. Employees working in these locations provide technical help desk services along with customer support for Fortune 1000 companies in financial services, communications, consumer products, and other industries. Convergys has more than 13,000 employees in India.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html

Contacts:

Ranjani S Roy, Gutenberg Communications, for Convergys, +91 9886377941

John Pratt, Convergys Public Relations, +1 513 723 3333

Ranjani S Roy