Rostrvm Solutions Enhances Call Centre Software to Help Deliver Hosted Call Centre Solutions

Opal first to roll out instant outbound capability

Woking, UK, October 7th 2008: Rostrvm Solutions, a leading UK call centre software developer, has further enhanced its call centre software so that it can be used in a hosted pay-for-use environment. Opal, the B2B division of Carphone Warehouse, is the first company to deploy the software to offer a hosted dialler service, which enables call centres to run outbound campaigns from any location that has a phone, PC and good internet access.

The Opal hosted dialler was announced at Call Centre Expo, held at the National Exhibition Centre in September. The service brings numerous tangible benefits to call centres, from greater efficiency, time and cost savings through to much-improved voice and data features, reliability and ease-of-use.

The launch of the enhanced hosted dialler proposition is a key element in Opal’s strategy to deliver advanced functionality to business customers in easy-to-adopt packages and represents the formalisation of Opal’s partnership with Rostrvm Solutions.

Paul Lawton, MD for Opal commented, “Our hosted dialler package offers tremendous operational and commercial flexibility, which is important in today’s economic environment. Hosted applications are an ideal solution for business looking to leverage operating rather than capital Expenditure.”

Using the rostrvm virtual call centre software, the Opal hosted dialler solution can be deployed instantly, with no upfront capital expenditure, via a pay-per-use arrangement.

Ken Reid, Marketing Director, Rostrvm Solutions said “The new hosted service offers a very attractive proposition to our partners and resellers in the current economic environment. It removes two major obstacles to technology sales, namely major capital investment and the internal resource required for on-site installation. The business model ensures that our channel partners also benefit from a long-term revenue stream which creates a win-win solution for all involved.”

“Outbound call centres offer a way for organisations to increase the productivity of customer service staff to maximise cross- and up-selling opportunities, improve customer retention and even for credit control. The hosted dialler incorporates advanced call centre features including choice of dialling modes from preview to predictive, tools to support in-conversation business processes and make the call centre agent’s life easier together with web-delivered management information to ensure that customers can easily monitor the business benefit derived from the technology.”

Rostrvm Solutions is a leading provider of outbound call centre systems such as predictive diallers, with over 20 year’s industry experience. The company has recently launched a guide to planning, implementing and executing a successful outbound campaign. To ensure that call centres understand the dynamics of an outbound campaign, ‘Building an outbound contact campaign – balancing productivity and effectiveness’ sees Rostrvm Solutions apply its own extensive industry experience to the issues surrounding outbound calling.

To obtain a free copy of the rostrvm guide to outbound campaigns, please visit http://www.rostrvm.com/diallerplanning

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About Rostrvm Solutions: http://www.rostrvm.com/

Rostrvm Solutions is a leading provider of contact centre software applications that make call centres and contact centres work efficiently and effectively.

Based in Woking, Surrey it was established in 1986, and was previously a division of royalblue, the financial trading applications company. Rostrvm Solutions is now privately owned.

The company has built a solid reputation as a leading software developer of a suite of applications that help organisations to achieve and exceed business objectives whilst delivering personalised customer service.

The rostrvm call centre application is established across a broad spectrum of industry sectors with customers including EDF Energy, First Choice Holidays, London Borough of Wandsworth, Nottinghamshire County Council, Asia Risk Technologies and Autonet Insurance

For further press information please contact:

Lorraine Jenkins or Kate Solomon

Wildfire PR

Tel: 020 8339 4420

Email: lorrainej {at} wildfirepr.co(.)uk or kates {at} wildfirepr.co(.)uk

About Opal

Opal, founded in 1995, is the UK’s 3rd largest telecom network operator and a wholly owned subsidiary of The Carphone Warehouse plc. The Group’s recent £200m investment in its Next Generation Network (NGN), demonstrates its commitment in providing converged solutions that will support UK companies through the 21st century. Founded in 1995, Opal has a proven track record of innovation and employees over 950 professionals, dedicated to serving the needs of UK organisations.

For further information, please visit: www.opaltelecom.co.uk or contact

Will Ockenden/Sophie Spyropoulos at Lucre on 0113 243 1117