ForeSee Results Announces New UK Clients

ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced new clients in the UK, after recently opening and staffing a London office.

Client companies in the UK that are using ForeSee Results to assess online customer satisfaction and evaluate website ROI in the UK include 3M, Ask.co.uk, eBuyer, eHarmony, Harper Collins, Kellogg, McAphee, and Shopping.co.uk.

“Working with ForeSee Results on our UK site gives us quantifiable data on what our customers are looking for,” said Carla Boroi, vice president of research and analytics at Ask.com. “With this data, we can make ongoing improvements to our offerings that give our users exactly what they want and drive customer satisfaction.”

ForeSee Results uses the only methodology with a proven, scientific link showing how customer satisfaction with specific website elements (search, navigation, functionality) impacts future sales and loyalty. Using this methodology, developed at the University of Michigan, ForeSee Results helps international companies in dozens of industries prioritize the website enhancements that will have the greatest impact on the bottom line and provide the best return on investment.

“We’ve had a lot of interest, both from companies based in the UK and UK-divisions of American companies,” said Neil Davis, business development manager in the UK. “Companies here in Britain and throughout Europe are seeing the success that is possible using this methodology.”

“Our new London sales office will help us continue to expand the worldwide adaption of our voice-of-customer metric, which gives companies valuable intelligence about how satisfied their customers are and how that satisfaction impacts specific business goals,” added Larry Freed, president and CEO of ForeSee Results.

Since ForeSee Results was founded in late 2001, its customer satisfaction metrics have become standard across online industries, as demonstrated by the following milestones. ForeSee Results has:
Over 28 million completed customer surveys measuring satisfaction with online marketing and e-commerce initiatives, including over 9 million completed customer surveys in 2007 alone.
More than 30 benchmarks, including: — Industry benchmarks like retail, financial services, healthcare, and product companies and

– Functional benchmarks that measure specific aspects of an online experience, such as browse, checkout, fulfillment, etc.

Over 550 active measures across dozens of industries and international governments.
Measures in more than a dozen countries, including Australia, Canada, France, Germany, Italy, Mexico, Norway, the United Kingdom, and the United States.

About ForeSee Results

As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 28 million survey responses collected to date and benchmarks across dozens of industries in countries all over the world, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with clients across industries, including: retail, financial services, healthcare, hospitality, manufacturing and government. Clients include Ace Hardware, Kohler, Newegg, QuickenLoans, Sephora, and Whirlpool, among many others.

ForeSee Results, a privately held company, is headquartered in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.

Contacts

ForeSee Results
Sarah Allen-Short, 301-518-2960
Sarah.Allen-Short {at} ForeSeeResults(.)com