ILX group promotes practical desktop solutions to help businesses protect their bottom line by cutting it support costs

…500-desktop organisation could save over £44,000 and 88 working days…

Monday 20th October 2008. Businesses are failing to reduce costs and increase office productivity when implementing new IT systems because they under estimate the level of support needed by end users, claimed ILX Group Plc today. By providing end users with appropriate support, organisations with 500-desktop users can immediately save £44,100 off their bottom line and up to 88 working days.

Based on industry-accepted research, the average end-user will make 1.75 helpdesk calls per month at a cost of £14 per call. This equates to £147,000 being wasted on helpdesk support which could have otherwise be deployed on other critical business activities.

Mike Summers, General Manager, Performance Support Solutions, ILX Group plc said: “When an employee is faced with a new software package they can find it incredibly frustrating when they are no longer able to carry out simple tasks. End-users end up contacting the helpdesk, pestering colleagues or IT managers which causes a negative impact on user productivity. This is particularly problematic with large-scale implementations that tend to be phased, leading to a significant time-lag between training and everyday use.”

“Businesses are now operating in an intense economic climate – and in parallel to tightening their belts they are also trying to create a collaborative environment to integrate their home based staff*, and teams that are often dispersed in more than one office – in many cases located in more than one country. Electronic Performance Support Solutions can help organisations to reduce the cost of training staff while increasing productivity and performance. They can empower an employee to perform tasks with a minimum amount of external intervention or training. Intuitive training solutions like “ILX desktop support tools” provide ‘on-the-job’ answers to basic problems and have been shown to reduce helpdesk calls by 30%.”

ILX offers Desktop Performance Solutions for Microsoft Office 2007, Windows Vista, Window XP, and Microsoft Office 2003, as well as Lotus Notes and BlackBerry.

For further information on desktop solutions visit http://www.ilxgroup.com/training-software.asp

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NOTES TO EDITOR

*25% of UK staff sometime work from home (source: A Statistical Portrait of Working at Home in the UK: Evidence from the Labour Force Survey) http://www.flexibility.co.uk/flexwork/location/leicester.htm

Additional cost saving scenarios from ILX Group:

250 desktop users = £22,000 and 44 working days lost on unnecessary IT issues
1,000 desktop users = £88,000 and 175 working days
2,000 desktop users = £176,000 and 350 working days

About ILX Group plc
ILX Group plc (ILX), founded in 1988, provides flexible training services through a blend of traditional classroom, workshops, innovative multimedia e-learning and implementation consultancy involving real life case studies and scenarios. Courses are provided in programme and project management, IT service management and business finance and are aligned to the best practice of the Office of Government Commerce and the Association for Project Management, primarily in PRINCE2™, MSP™, ITIL®

All of our training materials and quality systems are accredited by The APM Group, ISEB, CMI, APM and EXIN as appropriate.

ILX Performance Support Solutions provide web-based e-learning and support platforms which help reduce training and support costs associated with desktop applications and operating systems. ILX offers Desktop Performance Solutions for Microsoft Office 2007, Windows Vista, Window XP, and Microsoft Office 2003, as well as Lotus Notes and BlackBerry.

The ILX Group has over 4,000 clients across 16 countries, include BP, Ernst & Young, HM Prison Service, Home Office, NatWest, Norwich Union, Royal Bank of Scotland, Staffordshire County Council, T Mobile and Vodafone. The company, which has offices in London, Cheshire, Berkshire and the US, was quoted on AIM in 2000.

For further information visit www.ilxgroup.com

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