CyberTech Launches Industry-First Remote Installation as Advanced, Cost Saving, Secure Recording Service Feature

New Offering Validated in Successful Deployments for Banking and Other Large Enterprises In the Americas and Europe

CyberTech International (www.cybertech-int.com), a leading global provider of advanced voice and data recording technologies, today announced its industry-first remote-installation service offering for advanced recording solutions. CyberTech remote installation is available following successful installations for some of the world’s most security-sensitive networks, chief among them a globally branded, Western Europe-based commercial bank.

The remote installation offering is now in active deployment for other customers worldwide, driven by strategic benefits that include significant cost savings and zero network downtime for secure, seamless and flawless execution.

The installation demonstrates and further validates CyberTech’s growing portfolio of time-saving and customer responsive services. The service was rolled out in less than a month after the initial banking installation that was performed simply, securely and inexpensively via secure VPN access. The entire solution was activated from the organization’s headquarters in a matter of hours flawlessly and for a fraction of the cost of conventional solutions for the bank’s mission-critical operations.

“This new offering underscores the soundness of our solutions and our increasingly sought after remote capabilities,” said Thoom Veerman, CyberTech director, support. “We are proud to deliver a greater level of customer service and responsiveness in a way that complements our best-in-breed portfolio while profiting financial services, public safety and call center businesses everywhere in the world.”

The full CyberTech remote-installation solution is the latest in an evolution of remote service features. These include automated system checks and alarms from CyberTech’s central global support desk. The support desk conducts daily performance assessments of installed recording systems, sending reports on status. In the event of issues, dial-in capability on the system enables CyberTech to perform checks, adjust configuration settings and install updates remotely.

About CyberTech

CyberTech International leads the voice logging and communications recording industry with global operations and offices throughout Europe, Asia, Middle East and the Americas. CyberTech is among the fastest growing data communications providers and a recognized innovator of voice recording and monitoring applications. With products and services that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications, CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services and call center markets, CyberTech uniquely adds value through commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. For more information, visit www.cybertech-int.com.

Contacts

CyberTech International
The Netherlands:
Arno Sybrandy, +31 72 566 2 566
arno.sybrandy {at} cybertech-int(.)com
or
USA:
Alice Ducq, 1-800-707-9190 x 85
aliced {at} percepture(.)com