CA’s New EITM Business Service Integrations Help Improve Organizations’ Business Processes and IT Management

Accelerating Adoption of IT Service Strategies Based on ITIL® Principles

CA, Inc. (NASDAQ: CA) announced today the immediate availability of two new Enterprise IT Management (EITM) business service integrations designed to help customers automate key business processes and to reduce IT management complexity.

The new service integrations, Identity and Access Management as an Automated Service and Manage Infrastructure as an IT Service, help enable the most frequently requested customer integrations. They join CA’s growing portfolio of EITM business service integrations which are designed and delivered by CA Services to automate business processes and accelerate adoption of IT service strategies based on ITIL®, COBIT® and ISO principles. Benefits to the customer include fewer errors in what are now manual processes, lower costs through automation, and less risk through the use of CA Services best practices.

“Business process and IT service integration continues to increase in importance for IT organizations and their business partner,” said Kris Brittain, research vice president, Gartner, Inc. “Enterprises need a way to automate cross-company business processes to break down IT silos and improve the quality of IT service delivery. Vendors need to respond to this by developing more integrated offerings that deliver even higher levels of business value.”

Identity and Access Management as an Automated Service

By integrating Service Management and Identity and Access Management, CA Identity and Access Management as an Automated Service Rapid Implementation is designed to enable organizations to further automate identity and access management processes and integrate them into an overall IT service management framework. This helps lower costs, reduces errors, and leverages a single point of contact for the delivery of IT services.

The integration uses CA Service Catalog to deliver identity services fulfilled through CA Identity Manager, helping to automate approval and fulfillment workflows such as identity provisioning, identity changes, resource entitlements, password self-service and others.

Optional features include CA Service Desk, to help increase control over the service request process, and CA SiteMinder Web Access Manager, to help protect integration components and web applications.

This CA Services offering is provided with a set of pre-built accelerators and services designed to help enable rapid implementation into the customer’s environment.

Manage Infrastructure as an IT Service

This integration is designed to help enable IT organizations leverage their investment in CA SPECTRUM Network Fault Manager, CA NSM and CA CMDB to actively manage IT services and their infrastructure with a business perspective, and to help improve change, configuration, incident and problem management processes.

CA Services helps customers model their IT services in the above discovery tools and establishes the relationships of the components to the IT service. This information is extracted and loaded into the CA CMDB, to help accelerate the complex and time-consuming task of verifying accurate information and to mitigate data entry risk.

With the CA CMDB linked to the Help Desk, it should be possible to identify the root cause of issues related to an IT service sooner, reducing the mean time to repair, and subsequently the mean time to resolution.

“With these and other integrations, CA Services is focused on helping customers get maximum value from their investment in CA products,” says M. Greg Shanton, senior vice president of Global Practices for CA Services. “EITM business service integrations break down IT silos and improve overall IT service quality. They are delivered using our proven nine-stage deployment methodology and industry-leading deployment playbooks, which ensure rapid implementations that lower risk and speed time to value. They also help accelerate customers’ adoption of an IT service strategy based on ITIL, COBIT and ISO principles,” Shanton adds.

These EITM business service integrations are another example of how CA Enterprise IT Management solutions help organizations drive business value from IT and effectively improve the economic value of IT. With CA solutions in place, such as the EITM business service integrations, customers are able to respond more quickly and efficiently to changing conditions and capitalize on emerging business opportunities. The products, solutions and services CA is announcing at CA World 2008 help lower the total cost of ownership of IT by providing faster time-to-value and reducing IT costs through better integration, automation and control.

About CA Services

CA Services designs solutions and delivers services that enhance business value. With our portfolio of Enterprise IT Management (EITM) products, services and education offerings, CA Services is the leading choice to design and deploy enterprise-class CA solutions. Our professionals’ vast technical knowledge and industry know-how accelerate value from your IT initiatives and maximize return on investment. To learn more about EITM business service integrations and how CA Services can help you assess your IT needs, plan your IT investments and provide training and support to get the most from your CA software investments, go to www.ca.com/services.

About CA

CA (NASDAQ: CA) is the world’s leading independent IT management software company. With CA’s Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage. For more information, visit www.ca.com.