Xerox Upgrades InterContinental Hotels with Document Management Services

Xerox Upgrades InterContinental Hotels with Document Management Services

InterContinental Hotels Group PLC, the world’s largest hotel group by number of rooms, has expanded its contract with Xerox Corporation (NYSE: XRX) with a $17 million, four-year business services renewal that will provide improved document management of the group’s worldwide print infrastructure.

The moves will enable IHG to increase productivity and reduce in-house print costs at the same time. The agreement builds on an existing relationship that has saved IHG $1.2 million in operational costs. Through Lean Six Sigma consulting services, Xerox migrated much of the company’s computer-related support from a hands-on process to a phone-based help desk service. Lean Six Sigma methodologies focus on making business processes more efficient and accurate.

With the renewed contract, Xerox Global Services will manage IHG’s networked printing equipment and document production across the company’s more than 3,500 global locations, further reducing IHG’s document costs.

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