Alcatel-Lucent delivers on the promise of the dynamic enterprise with breakthrough enhancements for large enterprises

New Delhi, December 09, 2008 — Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced a suite of portfolio enhancements for its large enterprise customers including key voice, data, unified communications and contact center product updates that make and save businesses money. Alcatel-Lucent customers can address the challenges of globalization with data virtualization, increased scalability and strategic centralization in the network, meet increasing user expectations with always on unified communication solutions, and integrate applica tions with business processes to attain the dynamic enterprise vision of aligning network, people, process and knowledge in order to provide an improved customer experience.

“Enterprises need to balance better cost control with more effective business communications,” commented Steve Blood, Research Vice President at Gartner. “To be successful in today’s highly competitive environment, large enterprises should favor standards-based platforms which enable more cost effective integration with business process, and that connect customers with knowledge experts for a better experience.”

Corporate Communication Solutions Highlights

The new Alcatel-Lucent OmniPCX Enterprise 9.0 release provides a secure, scalable, centralized architecture capable of serving 100,000 users. The system’s session Internet protocol (SIP) controller and expanded standards-based SIP trunking allows easy, cost-effective adoption of new applications and SIP device management.

The new OmniSwitch 9000E has been designed for deployments requiring high capacity, scalability and virtualization with multi-virtual routing and forwarding, which delivers cost reduction through hardware consolidation and lower power consumption.

Alcatel-Lucent enhances productivity by equipping employees with the personalized tools and secure mobility capabilities with the Alcatel-Lucent OmniTouch Unified Communication Solution Release 5.1 and OmniTouch 8600 My Instant Communicator. These solutions offer multimedia, multi-session collaboration, mobile device integration, and support for third party applications such as Microsoft Office Communicator and IBM Sametime and Lotus Notes.

The Alcatel-Lucent OmniTouch Contact Center Premium and Standard Release 9.0 and the latest Contact Center Teamer application help enterprises provide superior customer service. These solutions provide flexibility and cost savings while improving resolution of first time calls by letting agents quickly access back-office expertise.

Alcatel-Lucent solutions also encourage more effective knowledge sharing internally and with customers, partners and suppliers through open APIs and third party integration, enabling improved productivity and cost reduction.

“Alcatel-Lucent has added more than 5,000 new enterprise customers since the initial launch of the Corporate Communications Solutions offering nearly two years ago,” said Shekhar Agrawal, Director Enterprise & Verticals South Asia, Alcatel-Lucent. “The company continues to provide innovative, open standards solutions with SIP enhancements that help dynamic enterprises of all sizes save money as IP centralization becomes a reality.”

More information about Alcatel-Lucent solutions for enterprises is available online http://www.alcatel-lucent.com/corporate-offer.

About the Alcatel-Lucent dynamic enterprise vision

Alcatel-Lucent helps enterprises worldwide turn every interaction into a business opportunity. By interconnecting their core assets — network, people, processes and knowledge — dynamic enterprises realize competitive advantage through strengthened relationships, simplified communications, and improved performance.

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions that deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

For further Information please contact:

Svetla Stoyanova

Executive Corporate Communications

Alcatel-Lucent India

+919958278288

Svetla_Kostova.Stoyanova {at} alcatel-lucent(.)in

Bhavya Suri / Manpreet Singh

Vaishnavi Corporate Communications

9871772454 / 9810286337

bhavyas {at} vccpl(.)com / manpreet.singh {at} vccpl(.)com