PanTerra Networks Partners with Packet Island to Provide Support and VOIP Troubleshooting Solutions for their Hosted VoIP Customers

Packet Island, Inc. (www.packetisland.com) a VoIP Lifecycle Management solutions provider, and PanTerra Networks (www.panterranetworks.com), a leading provider of on-demand unified communications services for small and mid-sized businesses, announced today that PanTerra Networks intends to use Packet Island’s IT-911 solutions for supporting and troubleshooting call quality issues with their hosted VoIP customers.

PanTerra Networks provides a wide spectrum of unified communications software-as-a-service in communications, collaboration, call center and messaging applications. The suite of services are delivered via a unique on-demand platform, WorldSmartT, integrating traditionally disparate services in a single easy to use, easy to provision, easy to administer interface. This cost effective suite of services saves businesses time, money and administration headaches while dramatically increasing business productivity.

Packet Island’s IT-911 service is an on-demand managed IT service that Service Providers, MSPs and IT-VARs can use to deliver remote IT diagnostics and troubleshooting services. This on-demand service is made possible by a permanently deployed 4″x5″ micro-appliance deployed at each customer site, and activated only when there is a problem that needs remote diagnosis. Using IT-911, PanTerra Networks can monitor their customer’s call quality and network activity as well as perform a variety of LAN/WAN network assessments to aid in troubleshooting complex VoIP problems. The quality of every VoIP call can be monitored with active route and traffic analysis done to determine if there are external problems that may be impacting service quality. This on-demand troubleshooting capability enables PanTerra Networks to cost effectively resolve customer call quality issues.

“We are pleased to work with Packet Island to better support our customers,” said Richard FitzGerald, VP of Customer Support for PanTerra Networks. “The IT-911 service provides us the visibility into our customer networks to analyze and quickly resolve issues. PanTerra Networks and Packet Island both understand the benefits of optimized tools which ensure maximal customer uptime. The solution from Packet Island further enhances PanTerra Networks service quality. That is exactly what we are looking for.”

“We are delighted that PanTerra Networks has chosen our solution for troubleshooting call quality issues to their customer base. One of the big challenges facing the VoIP market is that most customer LANs and ISP WANs are not ready for VoIP. It is our conviction that the true leaders in the multi-billion dollar SMB VoIP market will be companies like PanTerra Networks who firmly believe that telecom service is all about delivering quality and customer satisfaction.” said Praveen Kumar, president of Packet Island, Inc.

About PanTerra Networks
PanTerra Networks is a leading provider of on-demand unified communications Software-as-a-Service (SaaS) solutions for small and medium sized businesses. The Company’s WorkSuites provide a complete set of communication, collaboration, call center and messaging services including unlimited voice, web meeting and conference, secure instant messaging, multimedia conferencing, remote desktop sharing and ACD/call center services delivered in a single easy to provision and easy to use and administer interface. WorkSuites have the ability to tightly integrate with other business applications like Salesforce automation, which makes it an ideal productivity tool. PanTerra’s WorkSuite on-demand services keep capital investment low and align operating expense to business value. WorkSuites are co-branded and re-sold exclusively through service providers, distributors and resellers. The Company is headquartered in Sunnyvale, California. For more information, visit http://www.panterranetw!
orks.com or call +1 408.702.2200.

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Packet Island Contact
Joanna Laznicka
408-448-3113
joanna {at} packetisland(.)com