pbxnsip and ICM Performance announce partnership for new hosted contact centre solution

LEEDS UK, 20th February 2009 – pbxnsip, a leader in SIP-based IP PBX software for Microsoft Windows, Mac and Linux environments, today announced ICM Performance, and IT solution provider and software distributor for the Dutch market, has further enhanced its offering with a new solution to their product range, for IP telephony, a segment that is posting rapid growth and attracting increasing interest from Dutch and other European businesses. ICM Performance are committed to promoting the pbxnsip product matrix and building the brand among their customer base.

pbxnsip have identified that the Dutch market is prime for such a product as the IP PBX software and can move technology forward with a groundbreaking solution that is available for all, SMB, Enterprise and Corporate businesses. ITSP and ISP alike are taking advantage of the feature rich platform by implementing with their own billing platforms and offering the latest in IP telephony features and security to their customer base. ICM Performance have experienced firsthand the power of driving a solution using pbxnsip IP PBX software in a demanding market place.

Alongside the pbxnsip software distributorship ICM Performance have chosen to implement pbxnsip IP PBX into their own, in-house contact centre solution. The pbxnsip IP PBX forms the heart of this latest version of ICM Flex-Contact-Center. The fully web based multi language hosted contact centre tool gives call-contact centres and front offices full flexibility on outgoing calls and campaigns. Campaigns can be scripted and agents and managers can log in from any internet access point to design, test and deploy centrally managed telephone campaigns. Future developments are predictive dialling (March 2009) and inbound scripting. For a monthly subscription fee per seat you get the complete package including remote use of this unique VoIP Contact centre tool complete with scripting tool, VoIP lines and IP phones or headsets.

“By combining the strengths and expertise of pbxnsip on VoIP and IP PBX software and years of contact centre experience at ICM we are very proud to announce version 2.0 of our ICM Flex-Contact-Center tool. We feel that this partnership will be a long lasting and externally beneficial for both parties and we look forward to seeing the returns very quickly with such an innovative product as pbxnsip.” Said Andy Oppelaar, Business Development Director of ICM Performance.

“We are happy to be able to announce that distribution of our pbxnsip product in Holland is to be handled by a distributor of the calibre of ICM Performance, a company that has such backbone in the IT solutions market and extensive reach throughout Netherlands,” said Jonathan Greenwood, CEO of pbxnsip Europe Ltd. “In order to satisfy both arms of the business and ensure that ICM gives its channel partners the most effective chance of succeeding in a demanding market, we will be organizing monthly training sessions so that resellers will have all the tools they need to promote the pbxnsip solution. We have faith that, together, pbxnsip and ICM Performance will be successful in a market as interesting and receptive as the one we have seen in Netherlands.” Added Jonathan.

About pbxnsip

pbxnsip makes SIP-based Private Branch Exchange (PBX) telephone systems. The Session Initiation Protocol (SIP) is used to talk to attached devices like telephones, PSTN gateways and SIP service providers. The pbxnsip PBX is used to put the components from different vendors together in an enterprise communication system. Customers benefit from a modern PBX feature set that includes mobility support, computer telephone integration, and vendor independency. pbxnsip also respects the security requirements of a business critical application. Customers may run the PBX on Microsoft Windows, Mac and Linux-based servers and on embedded appliances. pbxnsip Inc was incorporated in 2005 and is located in Andover, Massachusetts, USA and pbxnsip Europe Ltd was created in 2008 and is located in Leeds, United Kingdom.