One Communications Unveils New Company Website

Information rich and highly interactive, the new website helps visitors learn about One Communications, gain quick access to the information they need, and easily engage with the company

Today One Communications, the largest privately-held, multi-regional integrated telecommunication services provider in the United States, unveiled its new company website showcasing a new design, greatly expanded content, and the latest interactive online tools. The site makes it easier for current and potential small and mid-sized business customers – as well as employees, prospective employees, investors, and news media – to learn about One Communications, get the information they need, and interact with the company.

“The redesigned site is an example of how One Communications is taking actions throughout its business to deliver an industry leading customer experience,” said David Young, executive vice president of Customer Experience at One Communications. “It represents our continuing endeavor to empower customers with the information they need and the ability to have greater control over their service, account information, and interactions with the company.”

Highlights of the new site’s capabilities include:
An all new Business Solutions area with expanded product information and easy-to-use navigation that allows visitors to narrow their search to the solutions that are most relevant to their specific needs
An in-depth Technology section featuring a virtual tour of One Communications’ state-of-the-art Network Operations Center (NOC) and an interactive Flash-based network map that details the routes and sites of the company’s robust, facilities-based IP network
An expanded Service and Support area where customers can find and access useful articles, user guides and FAQs, as well as Chat live with Customer Service Representatives
Direct access to One Connect online account management tools, featuring recently introduced real-time visibility into order status
A Local Market Locator with an interactive map for finding direct contact information at over 50 local sales offices, and a series of “One Pages” highlighting One Communications’ involvement in the local communities throughout its service area
An enhanced About Us section where visitors can learn more about the company, its customers, and employees, as well as interact through feature articles and tools that enable feedback, suggestions, and survey participation
And, a full suite of online marketing capabilities that enable more targeted communication with site visitors and streamlined sales engagement

“The new website is more than just a redesign—it’s a whole new, user centric experience based on what our website visitors told us they want and need most when visiting us online,” said John Gubiotti, director of Web Marketing for One Communications. “The vibrant, easy-to-use look and feel and latest interactive features empower users to narrow their site selection to products and services that meet their specific business needs, search our expanded Knowledge Base, and get better acquainted with our company through multimedia representations of our IP network, Network Operations Center, and local office locations,” Gubiotti added.

To learn more about One Communications, and experience firsthand the changes and improvements that have been made to its website, visit www.onecommunications.com.

About One Communications

One Communications, with corporate headquarters in Burlington, MA and operational headquarters in Rochester, NY, is the largest privately-held, multi-regional integrated telecommunication services provider in the United States. With over 2000 employees and $800M in annual revenue, the company serves 160,000 small and mid-sized business customers in 18 states across the Northeast, Mid-Atlantic and Upper Midwest, plus the District of Columbia. Through its facilities-based IP network and customer-focused approach, One Communications delivers the right solutions at a great price to help companies communicate, save, and grow. To learn more, visit us at www.onecommunications.com.

The One Communications logo is a registered trademark of One Communications Corp.

Contacts

One Communications
Kelley Marko, 781-362-5909