Maruti Deploys Oracle to Improve Customer Satisfaction

Maruti Deploys Oracle to Improve Customer Satisfaction

Maruti and Two Other Suzuki Companies Go Live on Oracle Applications; Expect Improved Efficiencies and Control

Mumbai, July 31, 2006? Maruti Udyog Ltd (MUL), India’s leading automotive manufacturing company, has put an innovative and sophisticated Oracle-based IT infrastructure in place to enhance customer satisfaction and employee interactions with in the company. This will enable Maruti to achieve improved efficiencies and better business controls, as well as synergize its people, processes and products.

“Maruti has always strived to exceed customer expectations. We are continuously improving our processes across the entire value chain, starting from Maruti suppliers through our internal operations, to dealers and finally to Maruti customers,” said Mr. Jagdish Khattar, Managing Director, MUL.”The new IT system will ensure efficiencies, better service, lower costs and happier people in the Maruti family.”

“At Oracle, we are focused on helping our customers serve their customers better,” said Mr. Krishan Dhawan, Managing Director, Oracle India Pvt Ltd. “The implementations at Maruti and the two other Suzuki companies in India are proof of how Oracle is delivering customer value by enabling leading global manufacturing companies to meet their business critical needs by leveraging Oracle applications and technology. We are happy to help Maruti meet its corporate objectives.”

Maruti, which has been ranked at No.1 in the Customer Satisfaction Index by JD Powers Asia Pacific Inc. for the last six consecutive years, embarked on this IT implementation project last year. The project, which uses Oracle Applications on top of Oracle Database and Oracle Fusion Middleware, is aimed at stimulating the company’s value chain for business excellence through an innovative IT system.

Maruti has been an Oracle technology user for over 11 years. The new implementation, involving Oracle Applications, is a milestone in the direction of advanced technology use to achieve greater value and competitiveness from its IT infrastructure.

About Maruti Udyog Limited

Maruti Udyog Limited, a subsidiary of Suzuki Motor Corporation of Japan, is India’s largest car company with nearly 55 per cent of the domestic passenger car market. The company offers 11 models across segments, sold through over 380 outlets in 230 towns and cities. Maruti has been rated first in Customer Satisfaction for six years in a row in J D Power Asia Pacific Surveys. The company supports safe driving through a dozen

Driving Schools across the country and two Driving Training and Research Institutes in Delhi. Maruti’s turnover was US $ 2.78 billion in 2005-06. It is listed on the Bombay Stock Exchange and National Stock Exchange.

About Oracle India

Oracle India Private Ltd, a subsidiary of Oracle Corporation, the world’s largest enterprise software company, was established in 1993. Oracle was one of the first international software companies to set up an India Development Centre in 1994. Today, Oracle’s two India Development Centres, at Bangalore and Hyderabad, work closely with Oracle’s global software development team, headquartered at Redwood Shores, California, on the entire Oracle product family. India is also a hub for several of Oracle’s global support, consulting and financial services operations. Through its offices in Delhi, Bangalore, Kolkata, Chennai, Hyderabad, Mumbai and Gurgaon, and an extensive network of more than 275 channel and alliance partners under the Oracle PartnerNetwork, Oracle India markets the complete range of Oracle products and services across India. Oracle products are supported on 13 major Indian languages. Oracle India has more than 6,500 customers in the telecommunications, banking, insurance, manufacturing and utilities industries, across the government and private sector. Oracle India is a major partner for E-Governance initiatives of Central and State Government bodies in India. The Oracle-HP E-Governance Centre of Excellence is located at Oracle India’s head office in Gurgaon, near New Delhi.

About Oracle

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