Datacraft to boost global bank’s customer service offering in India

To upgrade internet gateways for its local data centres in Hyderabad

Datacraft, the region’s leading IT solutions and services company, has won a prestigious contract to upgrade the internet gateways for a leading global bank at its local data centres in Hyderabad. The solution bolsters connectivity locally as well as outside the country and paves the way for enhanced international standards of customer service.

Customers are constantly expecting and demanding the same standards of banking services wherever they may be. To meet customers’ expectation and to uphold the bank’s service standards, the bank recognised the need to upgrade its network infrastructure in India to cater for extra capacity, as well as to deliver greater performance, resilience and security.

The daily transmission of sensitive customer information is essential in the bank’s operations so the project required the creation of secure internet gateways for both internal users and customers. Previously, the bank had relied on central resources, depending on a gateway based at its headquarters outside India. As the number of bank customers increased, the bank considered an alternative cost-effective solution, maximising usage of the existing intranet which would work for both the bank and its users. The bank decided to consolidate its data centre in India as this offered the most cost-effective solution to offer enhanced customer service.

Datacraft was tasked to consult, plan and execute the integration of the entire gateway project. The solution includes the set up of a secure gateway which was protected from the different types of threats arising from additional external connectivity. This was achieved by deploying a secure internet gateway for internal users at the centre in Hyderabad and at two other local internet gateways. Datacraft was responsible for the implementation and integration of the gateway, with minimal risk and disruption to the bank’s business operations.

The bank, which has a strict vendor selection policy, selected Datacraft for the job as they were confident they could handle the multiple technologies at the gateway level and manage multiple level firewall policies to be implemented internally across the bank. The gateway devised by Datacraft is robust and secure to enable the bank to enhance its service at both internal and external levels.

“Datacraft’s expertise in integrating complex and secure financial gateways into existing infrastructures is very evident in this project. Given our proven track record in and intimate knowledge of the Financial Services industry, that is backed by a dedicated team of highly experienced IT engineers and consultants, we were able to complete the project smoothly and timely,” said Sunil Manglore, CEO, Datacraft India.

The implementation of a state-of-the-art data centre facilities means the bank can rely on round-the-clock business continuity and disaster recovery in the event of a system downtime. The bank can also use their computing resources in the most efficient and cost-effective way, but without compromising performance, reliability or security.

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About Datacraft

Datacraft is a wholly owned subsidiary of Dimension Data plc (LSE:DDT), a US$4.5 billion leading global IT solutions and services provider. Datacraft operates in over 50 offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT infrastructures. Datacraft combines an expertise in networking, converged communications, security, data centre, storage, Microsoft solutions and contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses. For more information, please visit www.datacraft-asia.com.

For further information, please contact:

Michelle Dsouza – 0091 9930845612

(michelle {at} brand-comm(.)com)