Telephonetics VIP leads the way with natural, simple, effective patient reminders

12th June 2009, Hemel Hempstead, UK – Reinforcing their market leading position within the NHS for patient appointment reminders, Telephonetics VIP, the speech automation specialist, is pleased to announce that calls from their interactive patient appointment reminder system (Remind+) are now presented using natural language as standard.

Telephonetics VIP’s Remind+ solution is an interactive patient response appointment reminder solution designed specifically for the NHS to eliminate appointment DNAs (Do Not Attends), consequently increasing attendance rates, reducing hospital waiting lists and saving hospitals money.

Taking on board Remind+ customer feedback from the recent Telephonetics VIP User Group meeting, the company has pooled a number of directories deployed across the installed base of over 100 speech deployments in the NHS and Public Sector and aggregated the professionally recorded names. The database currently contains in excess of 120,000 unique name recordings and this will continue to grow.

Craig Scott, Chief Technical Officer at Telephonetics VIP, comments, “This enhancement further leverages Telephonetics VIP’s experience and strength in the market and enables us to use natural language rather than text-to-speech (TTS) when contacting patients. By delivering a seamless, natural call from start to finish hospitals can further enhance patient experience and improve performance when confirming intent to attend appointments.”

Craig continues, “The development and inclusion of professionally recorded names does not stop there. Within aggressive timescales we aim to extend our support from 120,000 pre-recorded names to include full coverage of the electoral role. We have taken on board customer feedback from the User Group and used our industry experience to offer our NHS customers best of breed solutions, and this gives us a further competitive advantage and supports the fact that Remind+ is at the forefront of technology, best value and ongoing product innovation within the patient appointment reminder space.”

The next user group meeting will be held on 14th October 2009, further information can be found at www.telephoneticsVIP.co.uk/events.

ENDS

Notes for Editors:

About Telephonetics VIP

Telephonetics VIP, which is part of Telephonetics plc, is a leading provider of speech recognition and voice automation solutions.

Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions.

Drawing on over 16 years of understanding how people interact over the telephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.

With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity, Telephonetics VIP has built a large customer base. This includes 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.

TELEPHONETICS PLC

Telephonetics plc (TPH.L) is a UK-based speech recognition solutions company. The Group was listed on the London Stock Exchange’s AIM market in July 2005.

For further information please contact:

Telephonetics VIP

Melissa Bendon, Marketing Communications Manager

01442 242 242

melissa.bendon {at} telephoneticsVIP.co(.)uk