Belkin upgrades Warranty Service and RMA Support Structure in India

Accel Frontline Services to manage product & tech support services across all major markets

Bangalore, 23rd June , 2009 — Belkin Inc., the leading global provider of interconnectivity solutions across computing and consumer electronic devices, today announced a comprehensive upgrade of its post sale service infrastructure in India, with immediate effect. To be managed end-to-end by Chennai based Accel Frontline Services Limited, a specialist outsourced warranty services provider with over 36 offices in 34 cities and 100 Service locations in India, the Belkin service infrastructure is designed to offer prompt and simple redressal to both end customer and channel support needs.

N R Panicker, Chairman, Accel Frontline Services said “Belkin is well regarded globally for its excellent customer service initiatives. We are proud to partner with them in their effort to bring world class customer service practices to Indian consumers.”

“Service excellence has always been a key component of our business philosophy,” affirmed Mohit Anand, Country Manager, Belkin India “The Accel Frontline Services managed service infrastructure in India is expected to extend our service philosophy to even the smallest Belkin customer across the Indian subcontinent.” he added.

Multi-level Belkin Warranty and RMA Service Infrastructure

Designed to offer simple, hassle free, prompt and comprehensive service, the Belkin post sale service program offers:

· A toll-free number 1800 419 5546, that customers can dial into from any MTNL/BSNL line. The support is available 7 days a week, round the clock. The Belkin service lines offer information regarding nearest sales outlets, authorized service centers, Warranty Service, RMA Support and other related queries.

· RMA Status update to Customers at Various stages: Our System can trigger SMS/E-mail to Customers at various stages-

a) RMA Status through SMS Query:

§ Customers can check their RMA/Service call status through SMS.

§ Type “Status” Defective Product Sl. No. and send to 9600094051

b) RMA Status through our WEB CRM:

§ Customers can check their RMA/Service Call Status through our public URL http://www.myservice.accelwms.in

§ Type the Vendor RMA No. OR Temporary Ref ID OR Call Id with Phone number (Landline/Mobile)

§ Live tracking of Logistics between Accel HQ and service centre for both Good and defective products

§ Customers’ Feedback through SMS on Accel Supports:

§ Customers can send their Feedback on Accel Service Supports through SMS

§ Type “ General Feedback” and send to 9600094051

Keen to build a strong customer connect through its service initiative, Belkin is aggressively establishing regional warehouses, across key market zones, to ensure quick dispatch and delivery of replacement units to its service hubs. As a result, Belkin is fully geared up to provide over the counter service in all the metros and about 2-3 working days support in few remote locations.

About Belkin Corporation

Belkin offers a diverse product mix that provides seamless integration of electronic devices in homes, cars, and on the go. Founded in California in 1983, Belkin is a privately held company and the recognized leader in connectivity solutions, in addition to accessories for MP3 devices, computers, and more. Belkin provides extensive solutions for networking, home theater with PureAV® line of cables, power, and digital wireless accessories. You can view and purchase them at www.belkin.com, as well as through a network of major distributors, resellers, and superstores.

Belkin’s phenomenal growth has also resulted in the rapid expansion of Belkin’s global presence. In addition to corporate headquarters in Los Angeles, Belkin has offices throughout Europe, including the United Kingdom, the Netherlands, and Germany, as well as in the Asia Pacific region, including Australia, Shanghai, and the regional headquarters in Hong Kong.

About ACCEL Frontline Services Ltd.

Accel Frontline Services Ltd. (AFSL) is an Accel group company and India’s leading service provider to IT Component / peripherals, Telecom, Storage & Memory, Networking and Electronics consumer Products Original Equipment/Design Manufacturers, Principal Companies & its Customers with its world class Repairs, Services, Reverse logistics & Warranty Management Solutions.

Accel Group Companies:

Starting off as a multi vendor services company, Accel has evolved over the years as one of India’s leading IT services company with global operations. Accel operates through 5 independent corporate entities namely Accel Frontline Limited, Accel Transmatic Limited, Accel Frontline Services, Accel Academy Limited and Accel BPO. Please visit http://www.accelwms.in

Media Contact

EXL Public Relations

Sneha Singh

+919958384636

sneha {at} exlpr(.)com

Belkin Inc.

Rengith Nair
Rengithn {at} belkin(.)com