First rate IT service performance at The Barbican

Iconic arts venue purchases Sunrise Sostenuto

Chessington, 25 June 2009. The Barbican, Europe’s largest multi-arts venue and home to the London Symphony Orchestra, has adopted IT Service Management solution Sostenuto by Sunrise Software. The software will underpin the provision of IT services to the venue’s 700 staff, as well as the smooth running of business critical applications such as the website and ticketing service.

Business Systems Manager Nicholas Triantafyllou outlined the reasons for selecting Sostenuto: “As a medium sized organisation, we wanted an intuitive solution that would help us to effectively streamline our processes. Sostenuto hit the mark, without requiring an onerous implementation programme.”

Sostenuto Foundation has been implemented to facilitate the deployment of core ITIL components such as incident management in the first instance, with a view to introducing change management further down the line. From the outset, staff have been empowered to log and track their own calls, by accessing the platform’s end-user interface, Chameleon. As well as improving service to the Barbican’s staff, this measure will increase efficiencies on the service desk, in particular by reducing the number of follow up calls on open incidents.

“The experience has been very positive throughout” said Triantafyllou, “communication has been excellent and the Sunrise team has delivered on its promise.”

Sunrise Chairman Tom Weston commented: “It’s a great pleasure for Sunrise to be associated with such a renowned cultural venue, and we look forward to continuing a very fruitful relationship, helping the Barbican to achieve its IT service management goals.”

NOTES TO EDITORS

About Sunrise Software (www.sunrisesoftware.co.uk)

Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Mothercare, the NHS, Harper Collins, Rugby Football Union and Landesbank Baden Wurttemberg.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto ITSM, a process driven, entirely browser based solution to complement Enterprise, its well-established client-server offering.

2007 saw the launch of Sostenuto Foundation, a browser-based solution that offers the core ITIL processes out of the box. Foundation allows customers to take a step-by-step approach to ITIL, an alternative to the ‘ITIL all-in’ approach available with Sostenuto ITSM.

For further information, please visit www.sunrisesoftware.co.uk.

Media Contact:

Angela Steel

Marketing Manager

020 8391 9000

asteel {at} sunrisesoftware.co(.)uk