Packet Island, Inc. Releases Distributed Ethereal Sniffer

Cupertino, CA – Packet Island, Inc. today announced their latest SaaS-based sniffer product, PacketPro. This SaaS-based product has the ability to provide managed service providers and IT outsourcing companies remote visibility to troubleshoot problems in their customers’ networks.
PacketPro is a powerful remote VoIP Lifecycle Management and Packet Sniffing solution. It consists of a 4″x 5″ micro-appliance in a sturdy portable kit that can be easily shipped to a customer site experiencing network issues. Packet Island’s hosted service enables this micro-appliance to be used as a remote ethereal sniffer to diagnose a broad variety of network problems.

PacketProoffers the following key benefits:
- Capture network traffic snapshots from customer sites at the click of a button
- Troubleshoot complex voice-video-data problems by decoding over 750 protocols using Ethereal®/Wireshark®
- Perform VoIP assessments to determine LAN/WAN capacity issues
- Perform live 24×7 VoIP monitoring to characterize transient problems
- Use on-demand reports to help isolate the nature and source of complex VoIP problems

Prior to PacketPro, service providers and VARs had to carry a network sniffer to every customer site to troubleshoot complex problems. Very often they would have to spend hours at the customer site to wait for a problem to re-occur. With PacketPro, they can ship the plug-and-play PacketPro kit to the customer site and remotely troubleshoot the problem from the comfort of their office. Since the solution is a SaaS-based service, it is easy to troubleshoot complex voice-data issues where large volumes of data have to be collected and analyzed without user supervision. PacketPro’s ability to show traffic flow trends and capture traffic on IP/port/protocol filters helps a support organization to diagnose problems much quicker, and with much less expense.
The high cost of experienced field techs is a huge problem for MSPs and IT outsourcing companies who deploy and deliver converged media services. With PacketPro a handful of experts at the corporate headquarters can be leveraged to provide nationwide support on complex voice-video-data issues. Support now becomes a much more scalable function for many of these companies.

About Packet Island
Founded in 2004, Packet Island Inc. is a fast growing company located in Cupertino, California. Since its founding, Packet Island has pioneered the development of award-winning SaaS-based solutions and platform solution for managing the lifecycle of converged media networks. More information is available at http://www.packetisland.com

Packet Island Contact
Joanna Laznicka
408-448-3113
joanna {at} packetisland(.)com