Black Book ranks InterGlobe Technologies #2 and #3 in Travel BPO and IT services

InterGlobe Technologies (IGT), a pioneer and global leader in travel technologies and services, received the No.2 spot on the 2009 Top Travel Industry Business Process Outsourcing Vendors list and No. 3 on the 2009 Top Travel IT Outsourcing list by The Black Book of Outsourcing, a widely recognized survey of customer views of global outsourcing providers. The annual report is published by Brown-Wilson Group, a Data Monitor company.

IGT once again proves that customer service remains an important factor in the world of outsourcing. The 40+ year old technology company receives accolades from hundreds of customers who recognize the value this IT/BPO services firm delivers. In today’s tough business climate, simple, good customer service is the difference between success and failure. Companies everywhere are learning this principle.

The annual Black Book of Outsourcing announces its annual lists each June after completing thousands of customer surveys. The individuals surveyed come from various ranks throughout fortune 5000 companies around the world. This year’s survey asked about trust and accountability, The Wall Street Journal reported that 81% of the respondents confirmed their trust in the Indian firms.

Vipul Doshi, CEO IGT stated, “Indeed this a moment of great pride for all of us here at IGT. This recognition was only made possible by the hard work of each one of our team members. When I reflect on the current economic conditions facing the business world today, it’s a good feeling to be recognized by our customers for the value and integrity we bring to our engagements.”
The Black Book of Outsourcing reported more than ½ of the best manage outsourcing companies employed more than 50% of their total staff in India. This indication proves the maturity of India’s outsourcing capability. Even in light of the economic downturn that has rocked the outsourcing industry, India has proven its ability to restore confidence in its customer base.

India and the United States continue to lead the pack as favourite outsourcing destinations. The capital region around New Delhi again receives high marks in terms of value and services and leads the outsourcing industry as the best destination for outsourcing in Asia. As the world economy continues to tighten and companies seek to lower their operating expense, India has become a one stop environment for IT and BPO services for a global market.

InterGlobe Technologies continues to plough new ground in its quest to increase value and services for the travel industry, by offering host of new travel related services including revenue integrity and audit services aimed at helping travel companies keep more of their revenue.

About IGT
Founded in 1998, InterGlobe Technologies (IGT) provides services and solutions to corporations worldwide in the areas of Information Technology and Business Process Outsourcing. IGT’s service offerings cover the entire technology industry. With some 2000 global employees operating in facilities located in India, North America, South-East Asia and Europe, InterGlobe was recognized by Global Services, and the International Association of Outsourcing Professionals (IAOP) as one of the world’s best IT and BPO services firms for 2009. www.igt.in

About Brown-Wilson Group

Brown-Wilson Group’s research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, (a Data Monitor Company) measures their own success via clients’ ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.

About The Black Book Of Outsourcing

Brown-Wilson Group annually evaluates leading global outsourcing service providers across 31 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendors influence, over 715,000 global outsourcing users were invited to participate this year. Suppliers also encourage their clients to participate to produce current and objective customer service data for buyers, analysts, investors, consultants, competitive suppliers and the media. This is a structured study with exactly the same questions asked of all customers.

Contact- Poulomi Roy

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