Pitney Bowes Business Insight Brings Industry-Leading Customer Communication Management to Call Centre & Customer Management ‘09

Global location and communication intelligence leader invites contact centres to Locate, Connect & Communicate with their customers

Windsor, 15 September 2009 – Pitney Bowes Business Insight (PBBI), a global provider of location and communication intelligence software, data and services, today announces the details of its agenda at this year’s Call Centre & Customer Management Expo ’09 at the NEC, Birmingham, 22-23 September 2009.

Under its compelling mantra of Locate, Connect & Communicate, Pitney Bowes Business Insight will host a series of complementary solution sessions over both days, showcasing its Customer Communication Management (CCM) solutions which empower contact centres to build lasting, beneficial relationships with their customers.

“We are very excited to make our first appearance at Call Centre & Customer Management Expo and demonstrate how our Customer Communication Management solutions are helping organisations in both the private and public sector to build lasting relationships with their customers and citizens,” said Simon Boundy, EMEA Product Marketing Manager, Pitney Bowes Business Insight. “As well as providing industry-leading Customer Communication Management solutions, we also offer location intelligence and analytics solutions that add a further dimension to understanding your customer.”

Visitors to the Pitney Bowes Business Insight stand (D13) can take part in a “journey experience” to Locate, Connect & Communicate with their customers. Pitney Bowes Business Insight Customer Communication Management experts will be on hand to discuss how its services and solutions can alleviate the issues and challenges facing the modern contact centre and demonstrate a wide range of products and solutions.

Delegates can also undertake a different sort of journey when visiting the stand – in an F1 simulator. Racing under time-trial conditions, leading times will be regularly emailed to all participants. There will also be an online questionnaire with all entries placed in a draw and the winner taking home an Apple iPhone 3G S.

In addition, PBBI will highlight its Location Intelligence and Analytics solutions which can be fully integrated with its customer communication management solutions to provide added intelligence to CCM by adding the “where” to the “who”, “what” and “why” of an organisation’s customer data, generating further business insight and aiding retention of existing customers.

Diary Markers!

Solution Sessions on 22 September:

11:00 – Cost Effective Communications

16:00 – Improving Business Processes

Solution Sessions on 23 September:

11:00 – Using Location Intelligence as Your Secret Weapon

14:00 – A Winning Combination, Locate-Connect-Communicate

16:00 – Unified Customer Communication Management

For more information on any element of Pitney Bowes Business Insight’s agenda at Call Centre & Customer Management Expo ’09, or to book a meeting with a senior spokesperson at the show, please contact Jeff Prior/Sue Glanville as indicated below.

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For further information, please contact:

Jeff Prior/Sue Glanville

Say Communications

+ 44 (0) 20 8971 6429/6423

Mob: +44 (0)7801 988111

jprior {at} saycomms.co(.)uk

sglanville {at} saycomms.co(.)uk

About Pitney Bowes Business Insight

Pitney Bowes Business Insight (PBBI) is a division of Pitney Bowes Inc. (NYSE: PBI). PBBI provides a unique combination of location and communication intelligence software, data and services that enable organisations to make more informed decisions about customers, competition and market expansion. With the industry’s most comprehensive set of solutions for maximising the value of customer data, PBBI provides the tools required to more effectively locate, connect and communicate with customers and citizens in today’s global markets. Leading organisations rely on PBBI solutions to increase the accuracy and effectiveness of customer information delivery and drive profitable growth.

PBBI was formed in September 2007, by the merger of two-industry leaders – Group 1 Software and MapInfo Corporation. Today, PBBI is a top 100 global software company with offices in over 20 countries. PBBI has more than 10,000 customers in over 60 countries.

For more information visit – www.pbinsight.com

About Pitney Bowes

Pitney Bowes is a $6.3 billion global technology leader whose products, services and solutions deliver value within the mailstream and beyond. Founded in 1920, our company’s 35,000 employees deliver technology, service and innovation to more than two million customers worldwide.

For more information about Pitney Bowes, its products, services and solutions, visit – www.pb.com