After 20 years event and fault management gets a make-over and dramatically breaks away from ALL current market offerings

Now open for business, RiverMuse ~ the enterprise-experienced, pure pedigree fault management team ~ re-writes the next chapter of IT infrastructure management, proffering that the market is ready for:

Massive simplification of the management platform
New software economics that cut total cost of ownership in half
An end to vendor lock-in and control
Disruption – for all the right reasons

5th November 2009 – RiverMuse, the first commercial open source company of its kind in the event and fault management sector, is on course to set a new industry benchmark. Keenly anticipated, the company’s novel approach to event and fault management for *dynamic infrastructures is captured in a new release that is immediately available in two editions: RiverMuse Core (Community support and free to download) and RiverMuse ES (Enterprise Subscription, RiverMuse supported and indemnified). Core is the open source platform upon which the certified, market ready ES version emerges.

This is the most significant industry shift in years and RiverMuse aims to become the foundation standard to deliver the most bespoke event management tool – for decades to come.

The last ten years have seen very little innovation and, consequently, the IT operation has fallen behind in supporting, enabling and managing the dynamic infrastructures adopted by most businesses today. However, virtualized service delivery infrastructures can easily become overwhelmed by hundreds of coinciding events from a growing number of sources. These are not only becoming more difficult to locate and decipher, they heighten the risk and volume of undetected problems, or worse – ‘silent system failure’.

William Fellows, Principle Analyst at The 451 Group said: “The explosion of the service sector, enabled by the Internet over the last decade, has caused infrastructure, networks and their operative complexity to grow exponentially. What has not grown in line is a way for businesses to keep up with the relentless changes on their IT infrastructures.”

The old fashioned way was to track, locate and fix faults on the infrastructure. But this meant that they had already found a way in and required manpower to sort out. With RiverMuse’s ES and Core offerings, managing infrastructure in this cumbersome way will become an antiquated and distant memory.

“IT service managers need to address how they capture, understand and manage an ever-growing volume of events as well as identify ~ and ideally prevent ~ faults to ensure the utmost reliability of their IT environments. Without a radical departure from legacy tools, there is the threat that, as systems become more sophisticated and dynamic, more and more potentially arresting demands will be placed on the infrastructure. For those relying on out-dated management tools this can lead to unprocessed events and missed alerts resulting in blind spots and silent failures that can cost a business millions,” says Phil Tee, Chief Scientist at RiverMuse.

The new approach: Prevention is better than cure
Event trending is clearly the path to detecting standard operating behavioral anomalies and is the most effective way to address potential faults and problems. The sheer volume and diversity, of modern infrastructure activity, represents a colossal challenge for IT administrators. When a fault occurs it is usually too late. A better way is to anticipate and prevent issues occurring in the first place. RiverMuse Core and ES products address ‘event and alert management’ rather than the old approach of just ‘fault management’.

What’s most interesting about the RiverMuse offering is the deep open source community knowledge bestowed at architecture and product level. Experienced developers can apply their collaborative expertise and appreciation of potential, real-life scenarios in infrastructure management to help preempt hazards and deal with threats before they affect the system.

Regardless of company size, RiverMuse users will be able to see how its products enable:

Superior agility and dynamic integration with configuration and change management
Dramatic reductions in the complexity of system administration
The harvesting of knowledge and problem solving from an open source community of experts
Operations managers to slash the total cost of ownership of their event and fault management platform

RiverMuse’s approach to event and fault management dramatically breaks away from current market offerings. The stellar founding team, responsible for the most popular fault management application in place today, has reunited along with the recent addition of President and CEO JL Valente click here to request press release for JL Valente’s appointment to address pent-up market demand for an agile, low cost, innovative event and alert management application – by changing the rules.

Customer, Chris Schaft, President of US-based MKAdvantage, Inc. praises the new market entrant: “MKAdvantage is keeping a keen eye on RiverMuse product announcement. We’ve committed to being part of the RiverMuse program and to extending the great work the team has released with its ‘disruptive’ open source approach to event and alert management. We believe that RiverMuse has the potential to fundamentally change the means and economics of fault management and create a place where members, partners and customers can contribute, trade and share reusable software components. We are confident that this will have a significant impact in the market.”

Business Logic + Configuration Management = Effective Event and Fault Management

RiverMuse Core is differentiated by its super-agility, yet still emulates the functionality found in popular legacy fault management systems.
RiverMuse ES improves the ‘economics to benefits ratio’ for virtualized and abstracted service delivery infrastructures.
Gifting the platform architecture to open source marks a significant change and improvement in the approach of service management. It allows for the features and functionality to evolve in line with the needs of modern service delivery IT requirements – as set by the users – to bring the most unique set of additional applications for optimal infrastructure management.

An open invitation
Service management personnel tending to dynamic networks – regardless of size – with a particular interest in efficiency, simplicity, superior agility and lowering the total cost of ownership by up to at least 50 percent, are invited to try RiverMuse Core and RiverMuse ES. How to get involved: http://www.rivermuse.org/

Notes to editors
Established 2009, RiverMuse delivers next-generation event and fault management that uniquely enables IT organizations to maintain the health of their increasingly complex and adaptive environments so they can optimize service levels, drive down costs and respond more nimbly to the changing needs of the business.

RiverMuse’s open source model allows the global community of IT professionals to effectively collaborate in order to fulfill evolving market requirements with new software economics. The company was founded by the serial entrepreneurs who launched Micromuse and RiverSoft and whose innovations assure a majority of all public and private internet infrastructures in use today.

For more information, please visit www.rivermuse.com.

What is a dynamic infrastructure? *
Dynamic infrastructures are at the heart of most modern day businesses including: telecoms, banking, defense, logistics, and even social networking businesses. Infrastructure refers to all underlying components including networks, systems and application middleware that support and deliver IT services and applications. Hundreds or thousands of these inter-dependent elements are brought together into configurations that change frequently due to the rise and fall of activity or to take advantage of enhancements and new technology. This in turn puts pressure on the infrastructure management platform to keep up with those changes in order to maintain control and full visibility. The ‘dynamics’ refer to the behavior of the infrastructure to take autonomic action to cover fluctuations in demand and workloads, boost performance, mitigate failures and reduce power consumption.

PRESS CONTACT
Georgina Firth
george {at} brainstormhour(.)com
Tel: 07092 23 01 74