Symantec Enables Customers to Better Manage IT Risk with Simplified Enterprise Support Services

Symantec Enables Customers to Better Manage IT Risk with Simplified Enterprise Support Services

Symantec Corp. (Nasdaq: SYMC) today announced a single, integrated portfolio of enterprise support services, developed to fit customers’ growing business needs. Backed by a single global support delivery team, Symantec’s three tiers of support services—Symantec Business Critical Services, Essential Support, and Basic Maintenance—are now available worldwide for all enterprise-class products. Symantec provides unmatched expertise and customer advocacy through this portfolio of flexible offerings designed to help customers further optimize IT infrastructure and manage IT risk.

Executing on its commitment to deliver IT risk management services, Symantec’s enterprise support portfolio provides its customers a collection of service plans to help keep their solutions, systems, and data secure, available, high-performing, and compliant in today’s
complex IT environment.

“Without the appropriate level of support services, an IT risk management program is not complete,” said Greg Hughes, executive vice president of Global Services, Symantec Corp. “Symantec’s global Enterprise Support Services organization has worked diligently to deliver a simplified, yet comprehensive portfolio of support and maintenance offerings, covering the breadth of our products to help customers manage IT operational risks.”

In addition to the more than 2,000 technical professionals available to solve customers’ complex heterogeneous support issues and proactively mitigate the risk of future security or availability threats, Symantec has invested in its supporting technologies to provide customers new, useful self-help tools and improved search capabilities. Symantec maintains more than 200 partnerships with other leading software and hardware vendors to ensure that customers have a single point of contact to resolve complex, multi-vendor cases, improving the customer experience.

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