HP Consumer Tech Consultants Now Make Virtual House Calls

HP Consumer Tech Consultants Now Make Virtual House Calls

With one in four gifts expected to be an electronics product this holiday season, HP has added a new capability to its consumer services that will help people spend less time getting their products to work and more time enjoying themselves. HP Instant Care, available as an addition to SmartFriend by HP and HP PC Tune-up, will allow service agents to connect to customers’ PCs over the Internet and provide personalized advice and assistance while customers sit back and learn.

These services, which give consumers a place to turn with their “how to” questions and can assist with improving PC performance, are available to customers in or out of warranty and can be purchased at anytime. SmartFriend by HP is a tech support advice line for consumers, available in 45- or 75-minute calling plans. With HP Instant Care, customers of SmartFriend by HP can get more out of their sessions and have a range of questions answered – from how to set up a home network to learning how to use software applications.

HP PC Tune-up service has specially trained tech “mechanics” take customers through the tasks needed to help make PCs run at their best. Now with the HP Instant Care capability, customers can watch the steps that help bring their PCs back to health as agents do the work of defragmenting hard drives, deleting unnecessary files in the “Start Up” menu that bog down boot up times, and much more.

Read the complete Press Release